Retentions Agent

TN United Kingdom; Salford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the Technology & Telecoms sector is seeking a dynamic Retention's Agent to join their team. This role offers the chance to achieve sales targets through customer retention and up-selling while collaborating with various departments to enhance customer satisfaction. The successful candidate will possess a strong background in retention sales, excellent communication skills, and a passion for driving results. With a commitment to innovation and a diverse team, this opportunity promises personal and professional growth in a supportive environment.

Benefits

Free on-site parking

Opportunity to be made permanent

Central office location close to public transport

Qualifications

• Strong background in retention's/telesales is essential.
• Excellent knowledge of sales techniques and customer service practices.

Responsibilities

• Achieve sales targets through customer retention & up-selling.
• Liaising with internal team to assist the customer.
• Maintain a deep understanding of the products & services.

Skills

Retention Sales

Communication Skills

Interpersonal Skills

Problem-Solving Skills

Sales Techniques

Customer Service Practices

Job description

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• 6 month FTC with the possibility of being made perm
• Opportunity to work for a leading & well-known business

About Our Client

Our client is a renowned large organisation in the Technology & Telecoms industry. Known for their commitment to innovation, they are headquartered in Manchester and have a diverse and inclusive team of professionals committed to driving the company's success.

Job Description

• Achieve sales targets through customer retention & up-selling.
• Liaising with internal team to help assist the customer.
• Effectively fact find from the customer to better understand their concern.
• Maintain a deep understanding of the products & services on offer to the customer.
• Collaborate with other areas of the business to contribute to the overall goals of the sales team.

The Successful Applicant

A successful Retention's Agent should have:

• A strong background in retention's/telesales is essential
• Excellent communication and interpersonal skills
• The ability to work well in a team environment
• Strong problem-solving skills and the ability to think on their feet
• Excellent knowledge of sales techniques and customer service practices
• A strong work ethic and a passion for sales

What's on Offer

• Free on-site parking
• Opportunity to be made perm
• Central office location close to main public transport links