Customer Care Agent - Bristol Airport

TN United Kingdom; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading airport as a Customer Care Agent, where your role will be pivotal in providing exceptional service to passengers. This position offers a flexible shift pattern and the opportunity to work in a fast-paced environment. You'll be responsible for assisting passengers with mobility restrictions and ensuring their comfort during their airport experience. With competitive pay and the potential for a permanent position based on performance, this is a fantastic opportunity to make a difference in the aviation industry. If you have a strong work ethic and a passion for customer service, we want to hear from you!

Benefits

Weekly Pay

Temp to Perm Opportunity

Flexible Shift Times

Qualifications

• Strong customer service skills are essential for this role.
• Ability to multitask and remain calm under pressure is required.

Responsibilities

• Escort passengers through the airport, providing assistance as needed.
• Complete daily equipment checks and maintain operational reliability.
• Ensure cleanliness of wheelchairs and buggies.

Skills

Customer Service

Multitasking

Self-motivation

Work Ethic

Education

Proof of current address

Job description

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Customer Care Agent - Bristol Airport, Bristol

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Client:

Optime Group

Location:

Bristol, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

13ecb159ee31

Job Views:

3

Posted:

10.05.2025

Expiry Date:

24.06.2025

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Job Description:

Aviation Recruitment experts Optime are looking for Passenger Service Agents to join a well-respected and successful client at Bristol Airport.

Working as a member of the Passenger Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support, passengers with hidden disabilities or those requiring assistance due to mobility restrictions.

Please note: As this is an airport role, successful candidates must pass security checks in-line with CAA regulations. These checks include 5-year work and address history, DBS (must have no disqualifying criminal convictions), valid Right to Work.

What's on offer:

• Rate of Pay: £12.68 per hour
• Shift Pattern: 5 on 3 off This could be subject to change!
• Shift times : 8 to 12 hours per day. This role will require you to be flexible across all hours of work!
• The earliest start time being 03:00am and the Latest finish will be 00:00am.
• Weekly Pay
• Temp to Perm (performance-based)

Start Dates:

• 20th May 2025
• 1st July 2025

Key Duties:

• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Being professional, polite and courteous at all times.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.

Requirements:

• Must be able to start as early as 03:00 am
• Great work ethic.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving license (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• Proof of current address.
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.