Customer Service Agent - Bristol Airport

TN United Kingdom; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading provider of ground and air cargo services as a Customer Service Agent at Bristol Airport. This role offers competitive pay and the opportunity to develop your skills in a dynamic environment. You'll play a crucial role in ensuring passengers receive exceptional service, assisting with check-in, luggage handling, and providing accurate information. With a commitment to employee development, this position promises both personal and professional growth. If you're customer-focused and thrive in a fast-paced setting, this is the perfect opportunity to kickstart your career in the aviation industry.

Benefits

Competitive compensation package

Comprehensive training

Employee discounts on travel

Access to wellness initiatives

Qualifications

• Prior experience in customer service or hospitality is advantageous.
• Excellent communication skills, proficiency in English.

Responsibilities

• Greet passengers and assist throughout their journey.
• Handle inquiries regarding flight schedules and baggage policies.
• Resolve passenger concerns and complaints effectively.

Skills

Customer Service

Communication Skills

Problem-Solving

Flexibility

Education

Experience in Customer Service

Job description

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Customer Service Agent - Bristol Airport, Bristol

Client:

Swissport

Location:

Bristol, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

131ae02588b7

Job Views:

7

Posted:

26.04.2025

Expiry Date:

10.06.2025

Job Description:

Overview

Swissport is an award-winning, leading provider of ground and air cargo services, dedicated to delivering efficient and reliable solutions to airlines and airports worldwide.

We are seeking dedicated and customer-focused individuals to join our team as Customer Service Agents. As a Customer Service Agent with Swissport, you will be an integral part of our commitment to delivering exceptional service to passengers and clients alike.

You’ll receive £12.45 per hour for the initial six months. Throughout this period, Swissport will actively foster the development of your skills and knowledge necessary for the role. Upon achieving these benchmarks and successfully completing the probationary period, you will receive an additional 1.5% increment in compensation.

Key Responsibilities:

• Greet passengers and provide friendly, professional assistance throughout their journey.
• Assist passengers with check-in procedures, luggage handling, and boarding processes.
• Handle inquiries and provide accurate information regarding flight schedules, baggage policies, and other relevant details.
• Ensure compliance with airline and airport regulations, including security and safety protocols.
• Collaborate with colleagues and stakeholders to maintain efficient and smooth operations.
• Resolve passenger concerns and complaints in a timely and effective manner, demonstrating empathy and understanding.
• Perform administrative tasks, including data entry, documentation, and reporting as required.

Qualifications:

• Prior experience in customer service, hospitality, or related fields is advantageous.
• Excellent communication skills, both verbal and written, with proficiency in English; additional language skills are a plus.
• Ability to work efficiently in a fast-paced environment while maintaining composure under pressure.
• Flexibility to work various shifts, including weekends, holidays, and evenings, based on operational needs.
• Demonstrated problem-solving abilities and a proactive approach to resolving issues.
• Attention to detail and accuracy in handling passenger information and documentation.

Benefits:

• Competitive compensation package with opportunities for advancement.
• Comprehensive training and ongoing support to enhance skills and knowledge.
• Employee discounts on travel and other benefits.
• Collaborative and inclusive work environment with opportunities for professional growth and development.
• Access to employee assistance programs and wellness initiatives.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Apply today to embark on a rewarding career in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.