Customer Care Agent - Bristol Airport

Optime Group; Bristol; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking dedicated Passenger Service Agents to join their team at Bristol Airport. In this vital role, you'll provide exceptional assistance to passengers requiring support, ensuring their journey is seamless and comfortable. You'll be part of a dynamic team, responsible for escorting passengers, maintaining equipment, and delivering outstanding customer service. This position offers competitive pay and the potential for long-term employment based on performance. If you're ready to make a difference in the aviation sector and thrive in a fast-paced environment, this opportunity is perfect for you.

Benefits

Weekly Pay

Temp to Perm Opportunities

Flexible Shift Patterns

Qualifications

• Excellent communication skills and strong customer service focus.
• Ability to multitask and remain calm under pressure.

Responsibilities

• Escorting passengers through the airport, ensuring a smooth experience.
• Completing Daily Equipment Checks and maintaining operational reliability.

Skills

Customer Service

Communication Skills

Self-motivation

Multitasking

Job description

Aviation Recruitment expertsOptime are looking for Passenger Service Agents to join a well-respected and successful client at Bristol Airport.

Working as a member of the Passenger Assistance Team, you will be responsible for delivering customer service excellence to every passenger requiring support, passengers with hidden disabilities or those requiring assistance due to mobility restrictions.

Please note: As this is an airport role, successful candidates must pass security checks in-line with CAA regulations. These checks include 5-year work and address history, DBS (must have no disqualifying criminal convictions), valid Right to Work.

What's on offer:

• Rate of Pay: £12.68 per hour
• Shift Pattern: 5 on 3 off This could be subject to change!
• Shift times : 8 to 12 hours per day. This role will require you to be flexible across all hours of work!
• The earliest start time being 03:00am and the Latest finish will be 00:00am.
• Weekly Pay
• Temp to Perm (performance-based)

Start Dates:

• 20th May 2025
• 3rd June 2025
• 1st July 2025

Key Duties:

• Escorting arriving and departing special assistance passengers (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
• Being professional, polite and courteous at all times.
• Providing assistance with the passenger luggage.
• Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
• Ensuring that wheelchairs and buggies are always clean and tidy.
• Ensure that Centralised Control is updated on progress by use of IT handsets.
• Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
• Any additional reasonable duties, as assigned by operational management.

Requirements:

• Must be able to start as early as 03:00 am
• Great work ethic.
• Excellent communication skills.
• Strong Customer Service.
• Self-motivated and willing to work using own initiative.
• Full UK Driving license (desirable).
• To multitask and remain calm under pressure.
• Previous airport experience is an advantage but not essential.
• Proof of current address.
• Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.

PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.

For an opportunity to interview for this fantastic role, please submit your CV to apply!

Optime Group is acting as an Employment Business in relation to this vacancy.