Claims Administrator

TN United Kingdom; Nottingham; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A leading delivery management company is seeking a Claims Administrator to join their dynamic team in the UK. This role involves managing carrier claims, ensuring accuracy, and collaborating with various teams. Ideal candidates will have strong Excel skills, attention to detail, and relevant educational qualifications.

Qualifications

• Strong skills in Microsoft Excel and Office.
• High attention to detail and accuracy.
• Experience in logistics or carrier claims is desirable.

Responsibilities

• Manage carrier claims from submission to resolution.
• Submit accurate claims across multiple carriers.
• Collaborate with finance and customer service teams.

Skills

Microsoft Excel

Attention to detail

Time management

Education

GCSEs in English and Maths

A Levels or equivalent

Job description

Social network you want to login/join with:

Are you highly organised, detail-focused, and looking to join a supportive, fast-paced team?

Parcelhub is recruiting a Claims Administrator to support our claims function.

You’ll work from the site closest to you, with the flexibility of hybrid working to fit your routine.

Available base locations include Nottingham, Leeds, Leicester, Smethwick, and Dinnington, providing flexibility for candidates across the Midlands and Yorkshire regions.

Role Overview

In this position, you’ll manage carrier claims from submission to resolution, ensuring accuracy, transparency, and excellent service at every stage.

Key Responsibilities

1. Submit accurate claims across multiple carriers, adhering to strict deadlines.
2. Verify and forward claim documentation to relevant carriers.
3. Process and log credits received, applying them to customer accounts.
4. Respond to claims-related queries and escalate as needed.
5. Collaborate with finance and customer service teams.
6. Support ad hoc finance and administrative tasks.

Ideal Candidate

• Strong Microsoft Excel and Office skills, comfortable working with large datasets.
• High attention to detail and accuracy.
• Ability to manage time independently and work collaboratively.
• Experience in logistics or carrier claims is desirable.

Minimum Qualifications

• GCSEs (Grade C/4 or above) in English and Maths.
• A Levels or equivalent preferred.
• Experience working in a deadline-driven, team environment.

Whether you're near Nottingham, Leeds, Leicester, Smethwick, or Dinnington, this is your chance to join a dynamic company where your administrative skills and attention to detail will make a real impact. Interested? Let’s explore where this Claims Administrator role can take you.

About Us

We are the UK’s leading delivery management company, providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment, and Doordrop Media both domestically and internationally. Distributing over 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services, handling over 50% of bulk business mail in the UK.

We are among the top 100 privately owned companies with 23 locations across the UK. Our success stems from our people and the values we uphold to deliver excellence to our customers.

We think as part of a team, act with a can-do attitude, and do the right thing. These values have helped us exceed both business and personal development goals.

We are a diverse 'family' of individuals with strengths across various areas, always eager to learn and grow.

We are a disability-confident employer, embracing Wellbeing, EDI, and ESG initiatives to improve ourselves and our environment.

DE&I

What is EDI? No Barriers!

Equality (Equity): Ensuring everyone has access to the same opportunities, recognizing that advantages and barriers exist, and committing to addressing imbalances.

Diversity: The differences among us, including age, race, gender, ethnicity, religion, nationality, sexual orientation, disability, socio-economic background, education, culture, and ways of thinking—what makes us unique.

Inclusion: Creating a sense of belonging where everyone feels valued, respected, and supported, with differences appreciated.

Learn more at: https://www.whistl.co.uk/about-us/equality-diversity-inclusion