Student Experience Administrative and Support Roles

Cyber Security Academy Southampton; Southampton; On-site; GBP 26,000 - 31,000; Full time

Job summary

An established educational institution is seeking motivated individuals to fill various operational and administrative roles. These positions are vital in enhancing the student experience, supporting everything from initial inquiries to post-graduation opportunities. Ideal candidates will possess strong customer service skills and a proactive attitude, contributing positively to the university environment. With a commitment to inclusivity and flexible working arrangements, this role offers competitive pay and a range of benefits, making it an exciting opportunity for those passionate about supporting student success.

Benefits

Pensionsplan

Generöse jährliche Urlaubszeit

Öffentliche Feiertage

Familienurlaubsmöglichkeiten

Qualifications

• Enthusiastische und proaktive Personen gesucht.
• Starke Kundenservice- und Kommunikationsfähigkeiten erforderlich.

Responsibilities

• Unterstützung der Studierenden während ihrer akademischen Laufbahn.
• Zusammenarbeit mit professionellen Diensten zur Gewährleistung reibungsloser Abläufe.

Skills

Kundenservice

Kommunikationsfähigkeiten

IT-Fähigkeiten

Teamarbeit

Education

Keine spezifische Ausbildung erforderlich

Job description

The Student Experience Directorate (SED) within the University of Southampton is recruiting! Click here to find out more.

We are looking for motivated individuals to work in various operational, administrative, and support roles that directly contribute to providing our students with the best possible experience during their studies and residence at the University of Southampton. These roles support the entire student lifecycle, from initial contact to career opportunities post-qualification, while also caring for students' wellbeing during their time here.

With a student body of over 24,000, numerous staff are needed to guide students through their academic journey. Roles require strong customer service skills, as you may be the first point of contact for students seeking information or support, or involved in administrative tasks collaborating with professional services or academic colleagues to ensure smooth program and course operations.

Some roles may include supervisory duties, ideal for those seeking to develop leadership skills.

We seek enthusiastic, proactive individuals who are excellent team players, with strong communication and IT skills. Prior experience at a university is not necessary; a positive attitude and passion for the work are what matter most.

Working at the University of Southampton offers a range of benefits alongside competitive pay, including pension scheme membership, generous annual leave, university closure days, public holidays, and family leave options (maternity, paternity, adoption, parental leave).

The Student Experience Directorate provides 24/7, year-round support to students across various roles, shifts, and locations. We offer both permanent and fixed-term contracts.

For more information on the directorate, roles, benefits, and application tips, please visit our Student Experience website. Below are some example job descriptions for the available roles.

If you'd like an informal chat about support roles in the Student Experience Team, please contact [e-mail].

As a university committed to inclusion, respect, and equality, we foster a culture where everyone can thrive. We support flexible working arrangements and a supportive environment for staff and students alike.

Shortlisted candidates will be asked to complete a short form regarding role and working pattern preferences. Interviews will be held in person.

The salary range starts at £26,942 for a full-time role, with annual increments. Applications are encouraged promptly as the vacancy may close early if sufficient applications are received.

For application assistance, contact Recruitment at [phone] or [e-mail].

Further Details:

• Student Hub Advisor Job description
• Customer Service Advisor Job description
• Student Recruitment Enquiries Advisor
• Careers Administrator Job description
• Admin Officer Taught Programme JD
• Customer Services Supervisor JD

We welcome applicants who support our diversity and inclusion goals. Please note, this role does not qualify for Skilled Worker Visa sponsorship. For visa options, visit gov.uk.

Apply by 11:59 pm GMT on the closing date. For assistance, contact Recruitment at [phone] or [e-mail], quoting the job number.