Information Technology Specialist

Axiom Technologies; Kingston upon Hull; On-site; GBP 25,000 - 35,000; Full time

Job summary

Axiom Technologies is seeking a Desktop Support Engineer in Hull to provide essential IT infrastructure support. The role involves troubleshooting, resolving incidents, and ensuring smooth operations for a global client. Ideal candidates will have 2-4 years of experience and a strong customer service attitude, working in a collaborative environment with exposure to enterprise tools.

Qualifications

• 2–4 years of relevant experience in IT Desktop Support.
• Hands-on experience with desktop/peripheral troubleshooting.
• Willingness to provide on-call support.

Responsibilities

• Deliver high-quality desktop and infrastructure support.
• Troubleshoot and resolve incidents without impacting device warranties.
• Provide desk-side break/fix support for desktops and laptops.

Skills

Customer Service

Troubleshooting

Technical Support

Communication

Tools

SCCM

Windows OS

Job description

1 day ago Be among the first 25 applicants

Direct message the job poster from Axiom Technologies

Global Talent Acquisition Lead at Axiom Technologies Australia PTY LTD

Do you thrive in solving technical challenges and enjoy being the go-to expert for IT support? Join us as a Desktop Support Engineer in Hull, where you’ll play a critical role in providing hands-on IT infrastructure support for a renowned global client.

️ About the Role

As the single point of contact for the technical tower, you'll be the face of IT support, ensuring users stay productive and systems run smoothly. This is your chance to work in a fast-paced, enterprise environment where technical skills, ownership, and communication go hand in hand.

Hull, United Kingdom – Onsite role with occasional travel or extended support availability.

Fluent in English – both spoken and written.

• Deliver high-quality desktop and infrastructure support (hardware, software, OS issues).
• Troubleshoot and resolve incidents without impacting device warranties.
• Provide desk-side break/fix support for desktops, laptops, printers, and more.
• Handle VPN, RDP, anti-virus, and Windows OS issues.
• Perform installations and troubleshooting of IT peripherals.
• Provide Smart Hands support for network hardware (switches, routers, racks, etc.).
• Collaborate with SCCM team for software distribution, patching, and imaging.
• Ensure smooth imaging for new deployments and break/fix scenarios.
• Be actively involved in critical incident resolution and outage calls.
• Coordinate with vendors and third-party suppliers to close issues.
• Manage ticketing, escalation, and incident routing.
• Assist in inventory, asset management, and support readiness drills.
• 2–4 years of relevant experience in IT Desktop Support.
• Strong customer service attitude with a proactive and structured approach.
• Hands-on experience with desktop/peripheral troubleshooting and deployment.
• Familiarity with SCCM, imaging tools, and enterprise support tools.
• Ability to work independently and support users onsite.
• Willingness to provide on-call support as per schedule.

You’ll work in a collaborative environment with exposure to enterprise tools and international teams. If you enjoy solving real-time problems, managing end-user environments, and making tech run seamlessly — this is your next move.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail] and [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  IT System Operations and Maintenance

Referrals increase your chances of interviewing at Axiom Technologies by 2x

Get notified about new Information Technology Specialist jobs in City Of Kingston Upon Hull, England, United Kingdom.

IT Support Associate, Operations Technology Solutions

Kingston Upon Hull, England, United Kingdom 2 weeks ago

Kingston Upon Hull, England, United Kingdom 4 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.