Tenancy Support Coordinator

TipTopJob; Margate; On-site; GBP 24,000 - 28,000; Part time

Job summary

A leading social enterprise is seeking a part-time Tenancy Support Coordinator to assist adults facing homelessness due to substance misuse or mental health issues. This role involves managing a high-need caseload and coordinating access to essential services, ensuring clients receive holistic support. The ideal candidate will possess strong knowledge of housing systems and experience in outreach services, contributing to meaningful change in the community.

Benefits

Flexible working

Training and development opportunities

Simply Health Cashback Scheme

Season Ticket Loan Scheme

Cycle to work scheme

Crisis Loan Scheme

Electric Car Scheme

3 Wellbeing Days

Access to Blue Light Card

25 days Annual Leave plus Bank Holidays

Qualifications

• Strong understanding of needs of people who are rough sleeping.
• In-depth knowledge of substance misuse or mental health.
• Experience supporting rough sleepers or delivering outreach services.

Responsibilities

• Complete housing assessments to prevent homelessness.
• Offer practical and emotional support to clients.
• Coordinate with housing providers to meet client needs.

Skills

Understanding of needs of rough sleepers

Knowledge of substance misuse

Awareness of complex needs

Understanding of supported housing systems

Knowledge of safeguarding procedures

Familiarity with local services

Experience in outreach services

Education

Background in social care or housing

Job description

Location: Thanet

Salary: A GBP 24,000 per annum (Pro Rata) plus benefits

Vacancy Type: Permanent, Part Time

We are currently recruiting for a Tenancy Support Coordinator (part time, 21 hours per week).

You will support adults (18+) with drug and alcohol issues who are at risk of homelessness. Within a community-based role across East Kent, you will manage a smaller, high-need caseload, providing flexible and enhanced support underpinned by trauma-informed care.

You will coordinate access to housing, health, and recovery services by liaising with housing workers, healthcare providers, and other partners to ensure clients are supported holistically. This role offers transitional support until individuals are settled in permanent accommodation.

Aligned with Forward Trust's mission to empower individuals to break cycles of addiction and crime, you will work in line with our values of Empowerment, Collaboration, Resilience, and Innovation. You will contribute to service targets, particularly measuring client outcomes, and maintain strong relationships with local agencies to deliver effective, joined-up care.

Key Responsibilities

1. Complete housing assessments to prevent homelessness and help clients sustain tenancies.
2. Offer practical and emotional support, empowering clients to find and maintain housing.
3. Coordinate with councils, housing providers, and support services to meet client needs.
4. Build knowledge of housing through co-location with housing teams and relevant training.
5. Support clients in managing finances and maintaining rent payments.
6. Occasional travel is required to attend team, departmental, and other meetings.
7. Take on other reasonable tasks and responsibilities as deemed appropriate by Line Manager.

The ideal candidate will have

• Strong understanding of the needs of people who are rough sleeping or experiencing housing instability.
• In-depth knowledge of at least one: substance misuse, alcohol misuse, or mental health.
• Awareness of complex and multiple needs and the barriers to engagement.
• Understanding of supported housing systems and tenancy sustainment.
• Knowledge of safeguarding procedures for vulnerable adults.
• Familiarity with local services and geography (East Kent preferred).
• Experience supporting rough sleepers or delivering outreach-based services.
• Background in social care, housing, or substance misuse settings.

About Us

We are The Forward Trust, a social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years, we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends, and a sense of community.

Benefits

We are committed to our cause and the work we carry out as a charity. Equally, the wellbeing of our employees is important. Joining us as an employee, we offer the following benefits:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 Wellbeing Days (pro rated for part-time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme: Employer matched contributions of up to 6% in the first two years of service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences.