Billing Administrator

TN United Kingdom; Salford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Marlowe Fire & Security is seeking a Billing Administrator to join their team at the Head Office in Salford Quays. The role involves managing invoicing processes, ensuring effective customer service, and maintaining accurate records. With a salary of up to £24,600 and a range of benefits including pension and life assurance, this is an excellent opportunity for a self-motivated individual with strong organisational skills.

Benefits

Royal London Pension

Life Assurance 4x Salary

Additional Day holiday for each full year of completed service

Paid Candidate Referral Scheme

Employee Recognition Scheme

Free, secure on-site parking

Free, on-site gym

Qualifications

• Self-motivated with a proactive approach to workload.
• Ability to resolve customer queries efficiently.
• Experience of manipulating data using Microsoft Excel.

Responsibilities

• Manage daily database of open Engineering jobs.
• Generate pricing and invoicing daily.
• Investigate invoice queries and raise credit notes.

Skills

Customer focused

Analytical

Organisational skills

Attention to detail

Proactive approach

Tools

Microsoft Excel

Job description

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Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Billing Administrator located at our Head Office in Salford Quays.

Basic Salary – upto £24,600 per annum depending on experience

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Marlowe Fire & Security’s Billing Administrator’s

Work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach supporting our Customer Charter.

• Daily database management of open Engineering jobs
• Pricing and invoicing generation daily
• Chasing internal departments for required information to enable invoicing to take place.
• Submission of customer reports
• Uploading invoices to customer invoicing portals
• Investigation of invoice queries and raising credit notes
• Maintenance of invoicing database
• Any ad hoc duties as and when required to support the business.
• Retrieve all phone and email messages and process accordingly within SLA.
• Management of customer queries and complaints through to completion
• Processing of orders to ensure all work is carried out and invoice created.
• Proactive approach to management of customers work load
• Cost & close all jobs for invoicing in accordance with customer requirements.
• Liaise with all internal teams to ensure effective response to customers and work completed within SLA
• Effective communication with internal and external customers

Requirements

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team….. For this specific opportunity, we are looking for candidates who offer:

• Self-motivated, with a proactive approach to workload
• The ability to work independently with a passion to learn.
• Customer focused with the ability to resolve customer queries efficiently.
• Analytical in approach
• Exhibit a high degree of professionalism and resilience.
• Experience of manipulating data using Microsoft Excel and other appropriate packages
• Strong organisational skills
• High attention to detail
• The ability to handle multiple priorities with a structured approach
• Experience working on customer portals.

Our Commitment to Attracting, Rewarding & Retaining Talent

At Marlowe Fire & Security Group, we understand the pivotal role that fair compensation plays in the success of our team. That’s why we’re dedicated to providing exceptional remuneration packages that not only address the challenges of today’s economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basic Salary – upto £24,600 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals.
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym

A Little More About Marlowe Fire & Security Group

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/

At Marlowe Fire & Security Group, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.