Billing Administrator - Ref24374

Marlowe Fire & Security; Salford; On-site; GBP 24,000; Full time

Job summary

Join a rapidly growing fire and security firm as a Billing Administrator, where your administrative expertise will help streamline invoicing and enhance customer service. This role is pivotal in managing the invoicing process, ensuring accuracy, and maintaining a professional approach to customer interactions. With a commitment to employee well-being, the company offers generous benefits, including a competitive salary, pension plans, and opportunities for professional development. If you are self-motivated, detail-oriented, and passionate about delivering exceptional service, this position is an exciting opportunity to contribute to a dynamic team in a thriving industry.

Benefits

Royal London Pension

Life Assurance 4x Salary

Paid Holidays plus Bank Holidays

Additional Day Holiday for Service

Birthday Holiday

Paid Candidate Referral Scheme

Mental Health & Well-being Scheme

Employee Recognition Scheme

Development and Progression Opportunities

Free On-site Gym

Qualifications

• Excellent administration skills and customer-focused approach are essential.
• Experience with data manipulation and customer portals is preferred.

Responsibilities

• Manage invoicing processes and maintain accurate databases.
• Resolve customer queries efficiently and professionally.
• Collaborate with internal teams to ensure timely responses.

Skills

Microsoft Excel

Administration Skills

Customer Service

Data Manipulation

Organizational Skills

Attention to Detail

Analytical Skills

Proactive Approach

Job description

Billing Administrator – Salford Quays

Marlowe Fire & Security are the fastest growing fire & security business in the UK. From initial design, supply and installation, through to ongoing maintenance and monitoring, we maintain the capability to help prevent, detect and monitor Fire and Security risks for our customers up and down the country. We are currently looking to appoint a new Billing Administrator located at our Head Office in Salford Quays.

Basic Salary – upto £23,500 per annum depending on experience

Pension, Life Assurance & much more. – Please see our generous remuneration packages below

Marlowe Fire & Security’s Billing Administrator’s

Work as part of the invoicing team to ensure that accurate Invoicing and effective customer service is provided across all functions within the business, always maintaining a professional & courteous approach supporting our Customer Charter.

• Daily database management of open Engineering jobs
• Pricing and invoicing generation daily
• Chasing internal departments for required information to enable invoicing to take place
• Submission of customer reports
• Uploading invoices to customer invoicing portals
• Investigation of invoice queries and raising credit notes
• Maintenance of invoicing database
• Any ad hoc duties as and when required to support the business
• Retrieve all phone and email messages and process accordingly within SLA
• Management of customer queries and complaints through to completion
• Processing of orders to ensure all work is carried out and invoice created
• Proactive approach to management of customers work load
• Cost & close all jobs for invoicing in accordance with customer requirements
• Liaise with all internal teams to ensure effective response to customers and work completed within SLA
• Effective communication with internal and external customers

Requirements

Who We’re Looking For

Marlowe Fire & Security consider our people our greatest asset. All we ask is that every Team Member take pride in what they do and demonstrate commitment to delivering the highest level of service to both external and internal customers. Therefore, in addition to having all the usual attributes of a great Marlowe Fire & Security employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, we are looking for candidates who offer:

• Self-motivated, with a proactive approach to workload
• The ability to work independently with a passion to learn
• Excellent administration skills
• Customer focused with the ability to resolve customer queries efficiently
• Analytical in approach
• Exhibit a high degree of professionalism and resilience
• Experience of manipulating data using Microsoft Excel and other appropriate packages
• Strong organisational skills
• High attention to detail
• The ability to handle multiple priorities with a structured approach
• Experience working on customer portals

Benefits

How We Attract, Reward & Retain Our Employees

At Marlowe Fire & Security we recognise the importance of fairly rewarding our employees. We go above and beyond with our remuneration packages that not only meet the needs of a challenging economic climate, but we offer packages, benefits and incentives to support the broader needs of our people making their everyday lives and futures more comfortable.

• Basic Salary – upto £23,500 per annum depending on experience
• Royal London Pension
• Life Assurance 4x Salary
• Paid Holidays plus Bank Holidays
• Additional Day holiday for each full year of completed service (up to 25 days)
• Additional Birthday Holiday
• Paid Candidate Referral Scheme – up to £1,000 per referral, unlimited referrals
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
• Free, secure on-site parking
• Free, on-site gym

Equal Opportunities

We strive to create a diverse, inclusive environment to encourage all our employees to be themselves. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers. We are committed to supporting equal opportunities, please inform us if you require any reasonable adjustments to enable you to participate in the recruitment process.

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.