Omnichannel Marketing Operations Senior Manager

Park Street People; London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A global pharmaceutical company is seeking an Omnichannel Marketing Operations Senior Manager for a 12-month temporary position in Uxbridge. This role focuses on leading omnichannel campaigns, ensuring seamless customer journeys, and optimising marketing operations through data-driven insights. The ideal candidate will have strong digital marketing experience, excellent project management skills, and fluency in Spanish or Italian is desirable.

Qualifications

• Strong experience in digital marketing operations and omnichannel campaign management.
• Confident project manager skilled at coordinating resources and tracking budgets.

Responsibilities

• Lead the end-to-end delivery of omnichannel campaigns.
• Manage and optimise workflows, timelines and resource allocation.
• Identify and implement improvements in production processes.

Skills

Project Management

Stakeholder Management

Agile Practices

Communication

Tools

Veeva CRM

Workfront

JIRA

SFMC

Job description

Our client, a global pharmaceutical company, is currently looking for an Omnichannel Marketing Operations Senior Manager to join their team in Uxbridge on a full time, 12-month temporary basis (35 hours per week - hybrid working).

Please not that this is a technical production role so someone looking for a strategic digital marketing role will not be a viable fit. In addition, fluency in Spanish or Italian is highly desirable.

As an Omnichannel Marketing Operations Senior Manager, you will lead the delivery and optimisation of omnichannel campaigns, ensuring seamless customer journeys across multiple platforms. Working closely with brand, digital and IT teams, you will oversee campaign execution, technology integrations and data-driven improvements, enhancing engagement and supporting critical business objectives.

Key Responsibilities

• Lead the end-to-end delivery of omnichannel campaigns, ensuring seamless execution in line with brand strategies, quality standards and deadlines
• Act as the central point of contact between strategists, brand teams, creative agencies and vendors to drive efficient planning, production and deployment of marketing assets
• Manage and optimise workflows, timelines and resource allocation across multiple projects, leveraging Agile practices to enhance execution speed and campaign effectiveness
• Identify and implement improvements in production processes, using data-driven insights and emerging technologies to continually refine marketing operations

Requirements

• Strong experience in digital marketing operations and omnichannel campaign management preferably within a pharmaceutical or biotechnology company
• You are a confident project manager, skilled at coordinating resources, tracking budgets and driving delivery across multiple digital platforms and tools (experience with Veeva CRM, Workfront, JIRA, and SFMC is a plus)
• You have strong stakeholder management skills, excellent communication abilities and a talent for simplifying complex processes while focusing on continuous improvement and innovation
• You thrive in high-energy environments, easily prioritising multiple tasks, embracing Agile ways of working and using marketing performance data to guide smarter decision-making

Park Street People Ltd is an Equal Opportunities Employer. We do not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and comply with all relevant UK legislation. We are acting as an Employment Business in relation to this role.