Continuous Improvement Partner

TN United Kingdom; United Kingdom; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join AXA as a Continuous Improvement Partner, focusing on enhancing operational efficiency and customer journeys. You'll lead improvement initiatives in motor claims, working flexibly with a focus on remote collaboration. The role requires strong people management skills and a methodical approach to change management.

Benefits

Competitive salary based on experience

Annual performance bonus

Contributory pension scheme (up to 12%)

Private health cover

Life Assurance (up to 10x salary)

28 days annual leave plus Bank Holidays

Option to buy or sell up to 5 leave days

Qualifications

• Proven experience in people management – essential.
• Experience driving performance improvements through others – essential.

Responsibilities

• Collaborate with Claims Leadership to scope, plan, and deliver improvements.
• Lead squads to implement changes and monitor KPIs.

Skills

People Management

Performance Improvements

Data Analysis

Change Management

Tools

Lean

DMAIC

Job description

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AXA Group

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EU work permit required:

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Job Reference:

f11537b2038b

Job Views:

2

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Do you have experience in people management, proactively identify and implement change, and analytical thinking? We’re looking for a Continuous Improvement Partner to join our team.

You’ll identify and manage delivery of key improvement activities for AXA Retail, leading to greater operational efficiency and improved customer journeys. Your focus will be on motor claims initiatives, along with operational and complaints initiatives as needed.

At AXA, we promote flexible working, empowering our employees to balance home and office work based on what suits them, their team, and our customers. You’ll work at least 40% remotely, transitioning to mostly remote work from September 2025. 'Away from home' means attendance at an office location.

We’re open to discussing flexible working arrangements, which you can explore with Talent Acquisition.

What you’ll be doing:

• Collaborate with Claims Leadership to scope, plan, and deliver improvements aligned with strategic goals.
• Identify improvement opportunities ensuring sustained, measurable business benefits.
• Lead squads including Continuous Improvement (CI) Specialists to implement changes. Set standards, objectives, and plan activities to meet milestones.
• Monitor relevant KPIs to measure capacity, quality, and financial savings.
• Provide data-driven insights and regular updates to stakeholders.
• Partner with business change teams to ensure alignment of changes.
• Maintain design standards as the gatekeeper.
• Coach and support colleagues and CI team specialists, sharing best practices.

Due to high application volume, we may close this advert early to manage interest. If you're interested in joining AXA, please apply promptly.

What you’ll bring:

• Proven experience in people management – essential.
• Experience driving performance improvements through others – essential.
• Lean, DMAIC, or systems thinking expertise – preferred, but not essential.
• Project management, risk mitigation skills.
• Data analysis and planning expertise.
• Methodical approach.
• Change management experience.

Applicants must be eligible and authorized to work in the UK.

What we offer:

At AXA UK, we value our employees, and our rewards package reflects this. You can expect:

• Competitive salary based on experience
• Annual performance bonus
• Contributory pension scheme (up to 12%)
• Private health cover
• Life Assurance (up to 10x salary)
• 28 days annual leave plus Bank Holidays
• Option to buy or sell up to 5 leave days

Who we are:

AXA Retail supports people in living their best lives, with a focus on digital accessibility. Our dedicated team is committed to helping customers recover quickly when the unexpected occurs.