Senior Quality Assurance and Improvement Officer WCC621143

TN United Kingdom; London; On-site; GBP 41,000 - 56,000; Full time

Job summary

A leading organization in Westminster seeks a Senior Quality Assurance and Improvement Officer to enhance service delivery through effective quality assurance and training. The role emphasizes community engagement, communication, and continuous improvement. Join a vibrant team dedicated to making a positive impact in residents' lives.

Benefits

Flexible working patterns

Commitment to equality and diversity

Support for Care Leavers

Qualifications

• Strong communication and engagement skills with residents and colleagues.
• Passion for community impact and relationship-building.

Responsibilities

• Manage multiple cases focusing on resident issues.
• Encourage resident feedback and enhance service delivery.

Skills

Communication

Engagement

Time Management

Job description

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Senior Quality Assurance and Improvement Officer WCC621143, London

Client: Shared Services Partnership

Location: London, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Reference: 2747d3ff6fe3

Job Views: 3

Posted: 14.05.2025

Expiry Date: 28.06.2025

Job Description:

Salary range: £41,580 – £55,710 per annum
Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP
Hours per week: 36
Contract type: Permanent
Closing date: 1 June 2025
Interview date: Week commencing 9 June 2025

About Us:

Housing, Innovation & Improvement in Westminster City Council is a world of extraordinary stories. Where innovative and open-minded people bring everything to the cause. Even expertise from surprising places.

Take Serena. She is an absolute force of nature at the heart of our Church Street regeneration. And she puts the residents first in everything. Serena’s vision is clear. Regeneration isn’t just about bricks and concrete. It’s about communities. It’s about the environment. It’s about the lives of people and how they feel about where they call home. Serena is their advocate, making sure residents’ voices aren’t just heard, but drive the changes we’re making. The future is safe in her hands.

The Role:

As a Senior Quality Assurance and Improvement Officer, you will contribute by working on cases that focus on resolving issues for residents and supporting the organization to learn and improve through effective quality assurance and training. You will be part of a team that encourages resident feedback, responds promptly to concerns, and uses learning from complaints to enhance service delivery, working with colleagues and senior managers to identify trends and foster a culture of excellence. Your role involves managing multiple cases with varying complexities, emphasizing good time management, prioritization, and confident communication. There will be opportunities to introduce new ideas for continuous improvement. Please refer to the Job Description for more information.

About You:

You should have a solid reputation in the sector, with strong communication and engagement skills with residents and colleagues. A passion for community impact, relationship-building, and pride in societal contributions are essential. Westminster City Council supports Care Leavers entering the workplace; eligible candidates will be invited to interview if they meet the essential criteria. The organization reserves the right to close or extend the vacancy early depending on applicant volume.

What We Offer:

Westminster is a vibrant city with over 200,000 residents, 50,000+ businesses, and a diverse workforce. Our strategy aims for a Fairer Westminster, emphasizing community involvement and inclusivity. We are committed to equality, diversity, and wellbeing, creating a workplace where everyone feels valued and empowered. For more information, visit https://www.westminster.gov.uk/health-and-social-care/public-health-strategy-policies-and-reports/equality-duties. We offer flexible and agile working patterns. As a Disability Confident Employer, we guarantee an interview for disabled applicants meeting the essential criteria and will provide reasonable adjustments as needed.