Director of Services

Age UK Hillingdon, Harrow and Brent; London; Hybrid; GBP 55,000; Full time

Job summary

An established industry player is seeking a dynamic Director of Services to lead their Senior Management Team. This pivotal role involves overseeing client-facing service delivery operations, ensuring high-quality standards, and contributing to strategic planning. As a key member of the team, you will manage external partnerships, influence local health and social care agendas, and work within a supportive environment. You will have the opportunity to inspire teams, implement impactful services for older people, and drive positive change in the community. If you are passionate about making a difference and possess strong leadership skills, this is the perfect opportunity for you.

Benefits

Flexible working

Compressed hours

Job share/part-time options

Training

5% pension

Health plan

24-hour support

26 days annual leave plus bank holidays

London Living Wage employer

Qualifications

• Proven leadership in managing teams and change within dynamic environments.
• Experience in designing and implementing new or remodelled services.

Responsibilities

• Provide strategic leadership and contribute to organisational planning.
• Manage and develop staff, setting targets and monitoring performance.
• Collaborate on budgets and ensure services are delivered within financial plans.

Skills

Leadership

Project Management

Communication

Health and Social Care Knowledge

Service Design

Education

Degree-level education or equivalent senior management experience

Job description

Director of Services

We are seeking an experienced Director of Services to join our Senior Management Team, providing strategic leadership and deputising for the CEO as needed.

You will oversee the charity's client-facing service delivery operations, including Information, Advice and Advocacy, and Hospital and Community support services.

Position Details

• Location: Hayes, London
• Salary: £55,000 per annum
• Hours: Full-time - 35 hours per week
• Contract: Permanent
• Benefits: Flexible and hybrid working, compressed hours, job share/part-time options, training, 5% pension, health plan, 24-hour support, 26 days annual leave plus bank holidays, London Living Wage employer

Closing date: Midday, Monday 12th May 2025

About the Role

As Director of Services, you will manage services including Hospital support (A&E, discharge, falls prevention), community activities (groups, befriending), and information services (benefits, housing, advocacy). You will ensure contractual and grant targets are met, maintaining high-quality standards with impact measurement and feedback systems.

You will be a key member of our SMT, contributing to our 5-year strategy, business planning, and budget processes. You will manage external partnerships and influence local health and social care agendas, working with a skilled team in a positive environment.

Key Responsibilities

1. Provide strategic leadership and contribute to organisational planning.
2. Identify development opportunities to improve services for older people.
3. Manage and develop staff, setting targets and monitoring performance.
4. Ensure staff and volunteers are informed about policy changes and best practices.
5. Develop feedback systems from service users to inform organisational culture.
6. Ensure data quality for performance management and reporting.
7. Collaborate on budgets and ensure services are delivered within financial plans.
8. Work with partners and funders to meet service requirements on time and budget.

Candidate Profile

Successful candidates will operate effectively in dynamic environments, with proven leadership in managing teams, change, and business processes aligned with our strategy. Essential skills include:

• Degree-level education or equivalent senior management experience
• Inspirational leadership of teams and volunteers
• Experience managing projects and time effectively
• Knowledge of health and social care services and influence in this sector
• Experience in designing and implementing new or remodelled services
• Understanding of voluntary sector practices and user involvement
• Knowledge of local health and social care structures
• Excellent communication skills

If you possess these skills, apply today!

The charity is an equal opportunities employer, encouraging applications from all qualified candidates regardless of background or identity.

About the Organisation

We serve approximately 15,000 older people across North West London, employing 100 staff and supported by 180 volunteers, with an annual turnover of around £3.5 million.

Related roles might include Deputy Service Manager, Service Coordinator, Head of Services, Service Lead, or similar positions in social and health care.