Credit Controller

Shell; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Shell's Customer Operations team as a Credit Controller, where you'll maximize collections performance and support the reduction of aged debt. This role involves high-volume contact with customers, problem-solving, and collaboration across business areas. You'll work in a dynamic environment that values integrity and supports your professional growth.

Benefits

Flexible working hours

Remote work options

Competitive salary with annual performance-based increases

Paid parental leave

Access to extensive training and development programs

Qualifications

• Experience in B2B debt collection techniques.
• Strong negotiation and communication skills.
• Experience managing high-volume collections.

Responsibilities

• Maximising collections performance through contact via phone and email.
• Delivering strong collections performance for nominated accounts.
• Resolving queries efficiently within SLAs.

Skills

Attention to detail

Problem-solving

Negotiation

Communication

Time management

Job description

Where you fit in

This is a great opportunity to join the Customer Operations team as a Credit Controller for our industrial, commercial, small, and micro business customers. Reporting to the Cash and Collections Manager, you will support our goal to improve bad debt exposure and achieve collection targets.

What’s the role?

As Credit Controller, your responsibilities include:

1. Maximising collections performance through high-volume outbound and inbound contact via phone and email channels.
2. Delivering strong collections performance for nominated accounts to reduce and maintain the aged debt position.
3. Performing account, billing, and payment reviews to enable collection or corrective actions.
4. Working effectively with customers to reduce debt promptly and meet targets.
5. Resolving queries efficiently within SLAs to secure payments.
6. Collaborating with other business areas for support in dispute resolution.
7. Conducting Land Registry and other investigative searches to establish liability and manage accounts to resolution.
8. Mitigating Shell Energy UK credit risk and escalating issues as necessary.
9. Completing ad hoc tasks to meet monthly collection targets.

What we need from you

• Experience in B2B debt collection techniques.
• Desirable: Commercial Utility (Gas/Electricity) experience.
• Attention to detail, accuracy, and problem-solving skills.
• Excellent telephone manner and interpersonal skills.
• Ability to make decisions and perform under pressure.
• High commercial awareness.
• Effective time management and self-management skills.
• Experience managing high-volume collections.
• Strong negotiation and communication skills.
• Positive attitude, eagerness to learn, and develop skills.
• Team player with flexibility in daily tasks.

What we offer

At Shell, you bring your skills and experience, and in return, you work with talented, committed colleagues on vital global challenges. We foster an environment valuing honesty, integrity, and respect, supporting your growth and development.

• Progression as we work on the energy transition.
• Development of transferable skills for career advancement.
• Work at the forefront of technology and industry trends.
• Collaboration with experienced professionals.
• A values-led culture encouraging personal best.
• Flexible working hours and remote work options.
• Competitive salary with annual performance-based increases.
• Paid parental leave, including for non-birthing parents.
• Commitment to diversity and inclusion, encouraging applicants of all backgrounds.
• Diverse career opportunities within international teams.
• Access to extensive training and development programs.

Shell’s Diversity and Inclusion Commitment

Shell aims to be one of the world’s most diverse and inclusive companies. Learn more about our efforts here.

Shell in the United Kingdom

Shell UK is a major producer in the North Sea, supplying about 10% of the UK’s oil and gas. We operate over 1,000 Shell-branded service stations. As the UK advances towards energy security and net-zero by 2050, Shell UK plans to invest in decarbonisation, especially in transport and industry sectors.