Front of House Assistant

TN United Kingdom; Paignton; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading hotel in Paignton is seeking a Front of House Assistant to deliver exceptional guest service. The role involves managing check-in/check-out processes, responding to inquiries, and ensuring a smooth guest experience. Join a team dedicated to making every visitor feel valued and enjoy benefits like holiday time and free meals.

Benefits

28 days holiday

Extra days holiday for your birthday

Free meals on shift

Free gym access on-site

Employee Assistance Programme

Exclusive employee discounts

Qualifications

• Excellent communication skills and a passion for guest satisfaction.
• Ability to handle guest inquiries and resolve issues professionally.

Responsibilities

• Handle guest check-in and check-out procedures efficiently.
• Maintain knowledge of room types and hotel facilities.
• Address guest concerns and resolve issues in a timely manner.

Skills

Communication

Customer Service

Problem Solving

Job description

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You’ll love to engage with people and deliver an exceptional guest experience. With excellent communication skills and a passion for guests, you’ll always strive for a high level of guest satisfaction.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take pride in our contribution, showing up as professionals, leaders, and a team that delivers extraordinary results together. Above all, we are committed to making every visitor a VIP — offering exceptional, personalized service that makes every guest feel truly valued.

The Role

As a Front of House Assistant, you’ll be responsible for delivering outstanding customer service, handling guest inquiries and requests, ensuring a smooth check-in and check-out process, and responding to guests via phone, email, and social media.

Responsibilities include

• Handle guest check-in and check-out procedures efficiently, including issuing room keys, processing payments, and providing necessary information.
• Work closely with sales, housekeeping, and F&B to ensure a smooth guest experience.
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions (including the Bodmin Jail Attraction).
• Monitor room availability and manage room inventory to maximize occupancy and revenue.
• Address guest concerns and resolve issues in a professional and timely manner.

The Benefits

• 28 days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free gym access on-site
• Employee Assistance Programme
• Exclusive employee discounts on accommodation, attractions, and dining across the THC Group.

Working Schedule

• Full-time, part-time
• Flexibility to work evenings, weekends, and holidays

Luxury | History | England

Set in 3 acres of gardens on a spur dividing the two sandy beaches of Paignton and Preston, this traditional seafront hotel was built in 1856. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This iconic property provides a great base for exploring the English Riviera and the Jurassic Coast.

The Redcliffe has 70 ensuite rooms, indoor and outdoor pools, a fitness suite, and two seaside restaurants. It features unique elements, including direct access to the beach via a tunnel.

Over the coming months, an extensive redevelopment program is underway to transform The Redcliffe into an opulent and luxurious place to stay.