Front of House Assistant

The Redcliffe Hotel; Paignton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel in Paignton is seeking a Front of House Assistant to deliver exceptional guest experiences. Responsibilities include managing check-in/check-out, addressing inquiries, and ensuring guest satisfaction. Join a dedicated team committed to making every visitor feel valued.

Benefits

28 days holiday

Extra days holiday for your birthday

Free meals on shift

Free on-site gym access

Employee Assistance Programme

Exclusive employee discounts

Qualifications

• Passion for guest service and high level of guest satisfaction.

Responsibilities

• Handle guest check-in and check-out procedures efficiently.
• Work closely with sales, housekeeping, and F&B for seamless experience.
• Address guest concerns and resolve issues promptly.

Skills

Communication

Customer Service

Job description

The Person

You’ll love engaging with people and delivering exceptional guest experiences. With excellent communication skills and a passion for guest service, you’ll always strive for a high level of guest satisfaction.

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. Above all, we are committed to making every visitor a VIP—offering exceptional, personalized service that makes every guest feel truly valued.

The Role

As a Front of House Assistant, you’ll be responsible for delivering outstanding customer service, handling guest inquiries and requests, ensuring a smooth check-in and check-out process, and responding to guests via phone, email, and social media.

Responsibilities Include

• Handle guest check-in and check-out procedures efficiently, including issuing room keys, processing payments, and providing necessary information.
• Work closely with sales, housekeeping, and F&B to ensure a seamless guest experience.
• Maintain up-to-date knowledge of room types, hotel facilities, and local attractions, including the Bodmin Jail Attraction.
• Monitor room availability and manage room inventory to maximize occupancy and revenue.
• Address guest concerns and resolve issues professionally and promptly.

The Benefits

• 28 days holiday
• Extra days holiday for your birthday
• Free meals on shift
• Free on-site gym access
• Employee Assistance Programme
• Exclusive employee discounts on accommodation, attractions, and dining across the THC Group

Working Schedule

• Full-time and part-time positions available
• Flexibility to work evenings, weekends, and holidays

Luxury | History | England

Set in 3 acres of gardens, this traditional seafront hotel was built in 1856 and is situated between the sandy beaches of Paignton and Preston. It’s a 6-minute walk from Paignton Pier and 3 miles from Torquay. This iconic property offers a great base for exploring the English Riviera and the Jurassic Coast.

The Redcliffe features 70 ensuite rooms, indoor and outdoor pools, a fitness suite, and two seaside restaurants. Unique features include direct beach access via a tunnel. An extensive redevelopment programme is underway to transform The Redcliffe into an opulent and luxurious destination.