Front of House Assistant

TN United Kingdom; Liskeard; On-site; GBP 20,000 - 28,000; Part time

Job summary

Join a vibrant and modern student accommodation site as a Front of House Assistant! This exciting role involves promoting a stylish building, conducting tours, and engaging with local students to ensure full occupancy. You'll be the face of the brand, responsible for building relationships with universities and managing inquiries. If you have a friendly demeanor, strong sales skills, and a passion for customer service, this is the perfect opportunity for you to thrive in a dynamic environment.

Qualifications

• Friendly and welcoming approach with excellent interpersonal skills.
• Sales-focused with strong rapport-building abilities.

Responsibilities

• Conduct tours and viewings of the property for potential residents.
• Respond to inquiries promptly through various communication channels.
• Build relationships with local universities and manage marketing efforts.

Skills

Customer Service

Sales Skills

Social Media Management

Interpersonal Skills

Administrative Skills

Job description

Front of House Assistant

Work with us at one of our client’s luxury student accommodation sites in Falmouth.

This is a fantastic opportunity to join a fast-paced and exciting industry. You will be responsible for promoting this stylish new building and networking with local students to achieve 100% occupancy. It is a beautiful, modern, and vibrant site that offers impressive facilities, and you would be the voice and beating heart of the brand.

It involves working 15 hours per week, specifically:

• Saturday 14:00 - 19:00

Key Tasks

• Conducting tours and viewings of the property
• Responding to all new enquiries through all mediums, including emails, online chat, and phone calls, ensuring they are answered within a timely and professional manner
• Building and maintaining relationships with local universities and sending regular marketing materials and availability updates
• Conducting leaflet drops throughout the town and encouraging visitors to the site
• Following up on all interest and exploring sales opportunities
• Processing new applications within specified timescales
• Staying updated on room prices and special offers to provide accurate information to potential residents
• Monitoring competitor activities

Knowledge and Skills

• A friendly, welcoming approach and the ability to cooperate well with students and clients in a professional, respectful, and friendly manner
• Strong skills in social media, including posting adverts and streaming online on all used platforms
• Excellent rapport-building abilities
• Sales-focused and highly proactive
• High standards of dress and presentation
• Ability to remain calm in difficult situations or busy environments
• Excellent interpersonal skills, including a pleasant telephone manner
• Good administrative skills and proficiency in using emails, phones, and various systems
• A positive, enthusiastic attitude with a strong focus on customer service