Claims Service Manager 01/08/2025-Country

Aviva; London; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Service Manager to enhance client support and drive continuous improvement. This role offers a unique opportunity to work closely with key partners and internal teams, ensuring high-quality service delivery. You'll be instrumental in managing complex client scenarios and fostering strong relationships in a collaborative environment. With a commitment to employee wellbeing and growth, this role comes with competitive salary and benefits, making it an exciting opportunity for those looking to make a significant impact in the insurance sector.

Benefits

Generous pension scheme with up to 14% employer contribution

29 days holiday plus bank holidays

Discounts on Aviva products and retailers

Free Aviva shares annually

Flexible benefits including cycle to work

Paid volunteering days

Wellbeing support and resources

Qualifications

• Proven ability to build strong client relationships.
• Experience managing complex client scenarios.

Responsibilities

• Enhance support for strategic clients through proactive management.
• Collaborate with partners and stakeholders to meet client needs.

Skills

Client relationship management

Communication skills

Negotiation skills

Process improvement

Strategic planning

Insurance industry knowledge

Job description

Claims Service Manager

Salary: Circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)

About the role

We’re seeking a Claims Service Manager to enhance our support for strategic clients. This role focuses on proactive account management, continuous improvement, and delivering high-quality service. You will collaborate closely with key partners, brokers, internal teams, and senior stakeholders to ensure client needs are met. It’s an excellent opportunity to make a significant impact in a collaborative, client-centered environment.

Key skills and experience

• Proven ability to build strong client relationships in a service-oriented role
• Excellent communication, negotiation, and influencing skills
• Experience managing complex client scenarios and providing expert advice
• Track record of process improvement and strategic planning

• Knowledge of home claims or the insurance industry is advantageous

What we offer

We are committed to our colleagues’ growth and wellbeing. Here’s what you can expect:

• Starting salary circa £40,000 - £45,000, depending on experience and location
• Bonus opportunity of 10% (D grade) of annual salary, based on performance
• Generous pension scheme with up to 14% employer contribution
• 29 days holiday plus bank holidays, with options to buy or sell up to 5 days
• Discounts on Aviva products and other retailers, up to 40%
• Up to £1,200 of free Aviva shares annually through our Share Plan and Save As You Earn scheme
• Supportive policies, including parental and carer’s leave
• Flexible benefits, including sustainability options like cycle to work
• Paid volunteering days and opportunities to join Aviva Communities
• Wellbeing support and resources

Learn more about our rewards and benefits by using our salary calculator.

Our inclusive approach

We welcome applications from all backgrounds and experiences. Even if you don’t meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job-sharing options.

Most staff work around 50% of their time in the office, balancing flexibility and collaboration.

For more about working at Aviva, visit here.

We interview every disabled applicant who meets the minimum criteria. Please inform us via email if you have a disclosed disability.

Apply online or contact [e-mail] for alternative application methods.