Claims Service Manager 01/08/2025-Country

Aviva plc; London; On-site; GBP 40,000 - 45,000; Full time

Job summary

An established industry player is seeking a Claims Service Manager who excels at building relationships and solving complex problems. This role is pivotal in shaping client support and requires a proactive approach to account management and continuous improvement. You'll collaborate with key partners and internal teams to ensure exceptional service delivery. With a focus on client needs, this position offers a unique opportunity to make a significant impact in a supportive and dynamic environment. If you're passionate about delivering outstanding service and driving strategic initiatives, this role is perfect for you.

Benefits

Bonus opportunity

Generous pension scheme

29 days holiday plus bank holidays

Retailer discounts

Free Aviva shares

Supportive policies

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Experience in building strong client relationships in a service-led role.
• Confident communicator with negotiation and influencing skills.

Responsibilities

• Shape support for strategic clients through proactive account management.
• Deliver high-quality service and drive process improvements.

Skills

Client Relationship Management

Negotiation Skills

Problem Solving

Process Improvement

Insurance Knowledge

Job description

Claims Service Manager 01/08/2025-Country page is loaded

Claims Service Manager 01/08/2025-Country

Apply locations Perth Glasgow Norwich London (UK) posted on Posted 2 Days Ago job requisition id R-154433

Claims Service Manager
Salary:Circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)

Are you great at building relationships and solving complex problems?
Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.

A bit about the job

We’re looking for a Claims Service Manager to help shape how we support our strategic clients. This role is all about proactive account management, continuous improvement, and delivering high-quality service. You’ll work closely with key partners, brokers, internal teams, and senior stakeholders to ensure we meet our clients’ needs. It’s a great opportunity to make a real impact in a collaborative, client-focused environment.

Skills we’re looking for

• Experience building strong client relationships in a service-led role
• Confident communicator with great negotiation and influencing skills
• Ability to manage complex client scenarios and offer expert advice
• A track record of driving process improvements and delivering strategic plans

• Knowledge of home claims or the insurance industry is a plus

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% (D grade) of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail] .

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