Claims Service Manager 01/08/2025-Country

TN United Kingdom; London; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A forward-thinking company is seeking a Claims Service Manager to enhance client relationships and deliver exceptional service. This role involves proactive account management, continuous improvement, and collaboration with key partners and stakeholders. You will have the opportunity to drive process enhancements and make a significant impact in a supportive environment. With a competitive salary and a range of benefits, including a generous pension scheme and flexible working options, this position is perfect for someone passionate about client service and professional growth.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

40% discount on Aviva products

Free Aviva shares

Flexible benefits

Paid volunteering days

Wellbeing support and tools

Qualifications

• Experience in building strong client relationships in service roles.
• Confident communicator with negotiation and influencing skills.

Responsibilities

• Shape support for strategic clients through proactive account management.
• Work with partners and stakeholders to meet client needs.

Skills

Client Relationship Management

Negotiation Skills

Problem Solving

Process Improvement

Insurance Knowledge

Job description

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Claims Service Manager 01/08/2025-Country, London

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Client:

Aviva

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

1bd211da1152

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

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Job Description:

Claims Service Manager
Salary:Circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)

Are you great at building relationships and solving complex problems?
Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.

A bit about the job

We’re looking for a Claims Service Manager to help shape how we support our strategic clients. This role is all about proactive account management, continuous improvement, and delivering high-quality service. You’ll work closely with key partners, brokers, internal teams, and senior stakeholders to ensure we meet our clients’ needs. It’s a great opportunity to make a real impact in a collaborative, client-focused environment.

Skills we’re looking for

• Experience building strong client relationships in a service-led role
• Confident communicator with great negotiation and influencing skills
• Ability to manage complex client scenarios and offer expert advice
• A track record of driving process improvements and delivering strategic plans
• Knowledge of home claims or the insurance industry is a plus

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Starting salary circa £40,000 - £45,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% (D grade) of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.