Administration Manager (Specialist Children’s Service)

TN United Kingdom; Reading; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading healthcare organization in Reading is seeking an Administrative Support professional to join their expanding crisis service team. The role involves supporting clinicians, managing appointments, and ensuring efficient office operations. Candidates should possess strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office. This position offers a supportive work culture focused on staff development and job satisfaction.

Benefits

Flexible working

27 days annual leave

Career development opportunities

Wellbeing tools

Retail discounts

Free parking

Qualifications

• Strong organizational and planning skills.
• Excellent interpersonal and communication skills.
• Intermediate to advanced IT skills.

Responsibilities

• Support clinicians by managing correspondence and booking appointments.
• Work on own initiative and demonstrate willingness to assist others.
• Organize daily operations to ensure smooth administration.

Skills

Organizational skills

Communication skills

IT skills

Interpersonal skills

Education

Experience in an office or customer care environment

Tools

Microsoft Office

Job description

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Client:

Berkshire Healthcare NHS Foundation Trust

Location:

Reading, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

da8cf78f3c4d

Job Views:

2

Posted:

19.05.2025

Expiry Date:

03.07.2025

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Job Description:

Job overview

Interview will be held on 6th May 2024

CAMHS Rapid Response responds to young people referred in crisis, offering assessment and short-term support to young people and their parents/carers. This is an exciting opportunity to work in a developing and expanding crisis service. You will be working with other administrative staff in the service.

You will be based at Wokingham and will work with other Admin staff in the service. Administrators are key to our Trust, supporting our service users and clinicians. You will benefit from a culture that is centered on staff support and development, enabling genuine job satisfaction. Much of our work is innovative, and you will enjoy full involvement, while being encouraged to contribute your own thoughts and initiatives.

Berkshire CAMHS is a multi-disciplinary community-based service serving a child population of approximately 300,000 across the County. The teams comprise child psychiatrists, clinical psychologists, family therapists, nurse practitioners, psychotherapists, art/play therapists, social workers, and Primary Mental Health Workers.

Main duties of the job

• Support clinicians by sending out correspondence and booking appointments; answer emails and calls, follow up actions as needed.
• Experience in taking minutes, diary management, and confident use of Microsoft Office including Outlook, Word, and Excel.
• Work on own initiative and demonstrate willingness to assist others as a key team member.
• Build effective relationships with a flexible approach to work.
• Prioritize tasks and meet deadlines.
• Organize daily operations to ensure smooth administration.

Working for our organization

Berkshire Healthcare NHS Foundation Trust is rated ‘outstanding’ by the CQC, committed to providing excellent care across Berkshire. We value diversity and are a Stonewall Top 100 Employer, fostering an inclusive environment supported by friendly and professional colleagues.

Our values include:

• Caring for and about you is our top priority
• Providing safe, high-quality services
• Collaborating to develop innovative solutions

Benefits include flexible working, 27 days’ annual leave (rising with service), career development, wellbeing tools, retail discounts, staff networks, generous leave policies, and free parking.

Detailed job description and main responsibilities

The 3/4 “must haves” for you to be considered:

• Strong organizational and planning skills; ability to work under pressure and prioritize; NHS experience is advantageous.
• Excellent interpersonal, communication, and reporting skills for internal and external communication.
• Intermediate to advanced IT skills, including Microsoft Outlook, Word, and Excel.
• Ability to work effectively in a team, use initiative, and be adaptable.

Review the attached job description and person specification. We encourage you to address each criterion in your application to improve your chances of being shortlisted. For tips, see the application help document.

If you share our passion for excellence and care, you belong at Berkshire Healthcare!

We are committed to equal opportunities and welcome applications from all community sections. Reasonable adjustments are available for disabled applicants.

Person specification

Education/Qualifications

• Experience working in an office and/or customer care environment.

Knowledge, Skills & Abilities

• Good interpersonal, communication, observation, and reporting skills.
• Proficient IT skills, able to navigate various systems and software (Outlook, databases, MS Office, internet).
• Must own a car/drive and possess a full UK driver’s license or evidence of ability to travel to multiple sites.

Additional Requirements

• Ability to travel to multiple sites.
• Assist in providing basic non-clinical customer care support to service users with challenging behaviors, as needed.

Berkshire Healthcare aims to deliver seamless, community-based healthcare services, promoting independence and quality of life across Berkshire. Our team of 4,300 staff provides specialist mental health and community health services to around 900,000 residents, offering care in homes and across various sites.

We are dedicated to equal opportunities and will make reasonable adjustments for disabled applicants. Appointment is conditional on satisfactory NHS employment checks. Please submit your application with a valid email for your referees. Shortlisted candidates will be contacted by email. Due to high response rates, some vacancies may close early. Berkshire Healthcare is a smoke-free environment. No agency inquiries, please.