Customer Service Executive - Glasgow

Matthew Algie; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Matthew Algie is seeking a Customer Service Executive to join their Glasgow office. The role involves managing customer queries and orders, ensuring high levels of service and building lasting relationships. Candidates should have significant customer service experience and excellent communication skills.

Benefits

28 days annual leave increasing with length of service

Private medical cover

Life insurance

Private pension

Staff discounts

Qualifications

• Significant experience in a Customer Service / call handling environment.
• Ability to work to defined targets.
• Experience in handling technical and product specification enquiries is beneficial.

Responsibilities

• Handle all incoming queries, orders, complaints, and requests.
• Answer inbound calls in a friendly and professional manner.
• Process all incoming product and machine orders accurately.

Skills

Interpersonal Skills

Written Communication

Oral Communication

Computer Literacy

Planning and Organization

Job description

About

About us:

At Matthew Algie, you’ll work with some of the most talented individuals in the coffee industry. You’ll work for an organisation that leads the way in the name of sustainability, gives back to the community and invests in its people. Ethics, passion, integrity and collaboration are at the core of everything we do, from new product innovation for our customers, to projects with our coffee farmers. We believe our continued success is due to great people.

Do you want to join our team of top talent in an exciting and industry-leading organisation? Read on!

Position: Customer Service Executive

Location: Glasgow, Head Office

Job Type: Full time, Permanent

Days: Monday to Friday, 39.5 hours per week

Salary: £25,580 plus target related commission (up to £400 per month)

Benefits: 28 days annual leave increasing with length of service, plus 4 public holidays, private medical cover, life insurance, private pension, staff discounts and more!

An exciting opportunity has arisen within Matthew Algie/Tchibo to apply for the position of Customer Service Executive on a full-time permanent basis. In your new role, you will handle all incoming queries, orders, complaints, and requests by responding in a polite, friendly, confident, and helpful manner to process the customer’s needs either directly or by handing off to relevant internal department. Your aim is to achieve optimum levels of customer service and build lasting customer relationships.

Key Responsibilities

• Answer inbound calls within the target set out by the business. Answer all calls in a friendly, confident, and professional manner even if you are under pressure.
• Keep customers informed and updated until issue is resolved
• Process all incoming product and applicable machine orders which will be received via telephone or electronically. All orders to be processed accurately and punctually. It is important to be up to date with our products, services and offers
• You are responsible for liaison with logistics, carriers and/or colleagues in other departments to investigate and resolve issues relating to delivery issues
• Have a willingness to learn and to pass on what you have learned
• Work independently as part of a team to ensure all shifts are sufficiently covered. A level of flexibility is required to provide cover for other team members absence, holidays etc
  
  

Experience

To be considered for this opportunity, it is essential that you have significant relevant experience in a Customer Service / call handling environment. You will work to defined targets and it would be beneficial if you develop a routine for processing and administration. Additionally, it would be helpful if you can handle technical and product specification enquiries.

Skills / Knowledge

• Ability to work to targets set by the business
• Excellent interpersonal, good written and oral communication skills
• Computer Literate
• Excellent planning and organisation skills to manage own workload to expected standards
  
  

Application

If this sounds like you, then you could be the right fit for us! Please click APPLY, upload your CV and we’ll be in touch as soon as we can.

Thanks, from the Team @ Matthew Algie

Please note this is not a sponsored role, you MUST have Right to Work in the UK.

Equal Opportunities

We are committed to promoting equality of opportunity for all staff and job applicants. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Our selection for recruitment does not discriminate on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnicity, ethnic or national origin, religion or belief, sex or sexual orientation or gender reassignment status (protected characteristics).