Senior Broker Support Technician

Gallagher; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

Gallagher seeks a skilled professional to join their global brokerage team in London. The role involves coordinating with Account Managers, handling complex client needs, and providing exceptional customer service. Candidates should have a High School Diploma and relevant experience, with a commitment to inclusion and diversity.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme

Life insurance coverage

Income protection

Health cash plan or private medical insurance

Three paid volunteering days per year

Employee Stock Purchase plan

Discounted gym memberships

Season ticket loan

Emergency family care support

Qualifications

• 3+ years of relevant experience in insurance brokerage.
• Understanding of customer service processes.
• Preferred: Relevant insurance license.

Responsibilities

• Coordinate activities with Account Managers and Brokers.
• Handle complex client needs and resolve service issues.
• Market new and renewal accounts, prepare client presentations.

Skills

Customer Service

Problem-Solving

Research

Education

High School Diploma/GED

Job description

Introduction

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a diverse family of professionals united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special, including you! Even if you feel you're close but not an exact match, we encourage you to apply.

How you'll make an impact

You will coordinate activities with Account Managers, Account Executives, Producers, and Brokers to service a designated book of business related to marketing, claims, administration, renewals, and sales. Typically, you'll handle clients with complex needs, without renewal goals for assigned accounts. You will provide support to your clients independently, resolve complex customer service issues requiring research and interactions with carriers or agents, and maintain client contact logs. Your responsibilities include marketing new and renewal accounts, researching and preparing for client presentations, developing new business lines with existing clients, informing clients of legal updates, preparing renewals, and conducting enrollment meetings and implementation procedures.

About You

Requirements: High School Diploma/GED and 3+ years of relevant experience. Preferred: Relevant insurance license. Behaviors: Understanding of the insurance brokerage business and customer service processes/tasks.

Compensation and Benefits

Along with a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days
• Defined contribution pension scheme with employer contributions
• Life insurance coverage of 4x your basic salary, up to 10x
• Income protection covering up to 50% of your income, with top-up options
• Health cash plan or private medical insurance

Additional benefits include:

• Three paid volunteering days per year
• Employee Stock Purchase plan at a discount
• Share incentive plan, HMRC approved
• Critical illness cover
• Discounted gym memberships at over 3,000 gyms nationwide
• Season ticket loan
• Access to a discount voucher portal
• Emergency family care support
• And many more…

We Value Inclusion and Diversity

Inclusion and diversity are core to our business and embedded in our culture. Gallagher has a long-standing commitment to sustainability and community support. We embrace diverse identities, experiences, and talents to better serve our clients and communities. We see diversity as a strength and strive to live out The Gallagher Way to its fullest.

Gallagher is a Disability Confident Committed employer. We are dedicated to inclusive recruitment and supporting employees with long-term health conditions or disabilities. If you require reasonable adjustments during the application process, please contact [e-mail]. We are committed to providing accessible and inclusive opportunities for all applicants.