Administration Assistant - Scheduling

TN United Kingdom; Belfast; Hybrid; GBP 24,000 - 27,000; Full time

Job summary

A leading company in Belfast is seeking a Service Administrator to support service and engineering schedules. This full-time role involves coordinating schedules, managing customer communications, and performing administrative tasks. The position offers a hybrid work model after a probationary period, along with training and development opportunities.

Benefits

Hybrid role after 6-month probationary period

Free parking

Training and development opportunities

Qualifications

• Previous scheduling or coordination experience is necessary.
• Ability to multitask and prioritise in a fast-paced environment.
• Previous experience in a similar administrative or scheduling role is desirable.

Responsibilities

• Respond to customer and internal emails promptly and professionally.
• Schedule engineers for service and repair jobs.
• Keep customers informed on job schedules, order ETAs, and parts availability.
• Create service job sheets for all engineer visits.
• Coordinate with warehouse staff to ensure timely dispatch of parts.

Skills

Organisational skills

Communication skills

Problem-solving

Multitasking

Proficiency in Microsoft Office

Job description

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Client:

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

5c69e3c7ac8e

Job Views:

4

Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Salary: £24,000 – £26,500 DOE
Contract: Permanent, Full-Time
Hours: Monday to Friday, 9:00am – 5:00pm
Location: North Belfast (Hybrid after 6-month probationary period)

Are you an organised, proactive, and detail-oriented individual looking to join a dynamic team? We are currently seeking a Service Administrator to support our busy client in North Belfast. This is a fantastic opportunity to play a key role in ensuring the smooth coordination of service and engineering schedules.

Your new role

1. Respond to customer and internal emails promptly and professionally.
2. Schedule engineers for service and repair jobs.
3. Keep customers informed on job schedules, order ETAs, and parts availability.
4. Create service job sheets for all engineer visits.
5. Coordinate with warehouse staff to ensure timely dispatch of parts to engineers.
6. Monitor the service inbox for POs, orders, and customer queries.
7. Draft quotations for non-contract work, including repairs, services, and spare parts.
8. Maintain accurate electronic records, including pricing, equipment details, and contact information.
9. Perform general administrative duties such as answering phones, filing, and updating records.

What you'll need to succeed

1. Strong organisational and communication skills.
2. Previous scheduling or coordination experience is necessary to be considered for this role.
3. Ability to multitask and prioritise in a fast-paced environment.
4. Proficiency in Microsoft Office and general data entry.
5. A proactive approach to problem-solving and process improvement.
6. Previous experience in a similar administrative or scheduling role is desirable.

What you'll get in return

1. Hybrid role after 6-month probationary period (2 days a week from home)
2. Free parking
3. Training and development opportunities