Receptionist/Duty Officer

Watford FC's Community Sports & Education Trust; Watford; On-site; GBP 11,000 - 15,000; Part time

Job summary

Watford FC's Community Sports & Education Trust is seeking a dedicated Receptionist/Duty Officer to ensure exceptional service at the Meriden Community Centre. This role includes significant interaction with the community, aiding in the development of local sport and education initiatives within a well-regarded charity. Candidates should demonstrate strong customer service skills, proficiency in Microsoft Office, and the ability to work well under pressure. Join us in building healthier and happier communities through sport and education.

Benefits

Friendly working environment

Employee Assistance Programme

Flexible working environment

25 days of Annual Leave plus bank holidays

Trust pension scheme

Free gym usage at Community Centres

Birthday Leave

Qualifications

• Proven work experience as a Receptionist or similar role.
• Solid written and verbal communication skills.
• Ability to work collaboratively and build internal relationships.

Responsibilities

• Ensure the delivery of a first-class customer experience.
• Coordinate bookings and build relationships with customers.
• Play a key role in developing the Centre.

Skills

Customer service

Communication

Organizational skills

Teamwork

Proficiency in Microsoft Office Suite

Job description

Department: Watford FC Community Sports and Education Trust

Reporting to: Meriden Community Centre Manager

Hours: 18 hours per week in line with 4 week rota, including weekend work.

Salary: £11,466.00pa

Location: Meriden Community Centre, Garsmouth Way, Watford WD25 9ET

Contract Type: Permanent

Closing Date: 22nd June 2025

Interview Date: Ongoing. We reserve the right to close the position early if we find a suitable candidate.

Are you a team player who wants to make a positive difference in your local community? If this is you, come and join the team at The Meriden Community Centre. As a Receptionist/Duty Officer you will be responsible for ensuring the delivery of a first-class customer experience to all customers that visit the Centre. Whilst coordinating bookings you will build relationships with Centre customers and play a key role in developing the Centre.

The Trust

We are a well-established and forward-looking charity with a long and highly regarded record of delivering a broad range of community-based activities and services. The Trust has a clear vision ‘One goal – healthier, happier, stronger communities’ - and our aim is to ‘Expand the Watford FC family by providing opportunities in Hertfordshire and London to enrich people’s lives, create special memories and enable positive futures’.

Our work focuses on the key themes of; Football & Education, Health & Wellbeing, Social Inclusion and Learning & Skills, enhanced by community facilities and underpinned by our promise to deliver accessible opportunities.

Your Roles And Responsibilities, But Not Limited To

You must have:

• Proven work experience as a Receptionist, Front Office representative or similar role
• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills
• Excellent Customer service attitude and interpersonal and communication skills.
• Ability to work collaboratively to build and facilitate strong internal relationships.
• Able to work under pressure, prioritise workload and meet deadlines.
• Good organisational, planning and time management skills with attention to detail and accuracy when completing tasks.
• Flexible approach to working hours
• Understanding of the Trust’s commitment to EDI & Safeguarding
  
  

Benefits in working for us include:

• Chance to join an award-winning charity and work alongside colleagues who are determined to utilise the positive power of sport, physical activity and learning for social good.
• Friendly working environment
• Employee Assistance Programme
• Investors in People accreditation
• Opportunity to benefit from a range of training and development opportunities
• Free gym usage at our two Community Centres
• Flexible working environment
• 25 days of Annual Leave entitlement plus bank holiday’s
• Trust pension scheme
• Birthday Leave
  
  

Equal Opportunities:

We are dedicated to fostering a diverse and dynamic working environment by building a team that represents a variety of backgrounds, perspectives, and skills. The more wide-ranging we are, the better our work will be. We are committed to Safeguarding children and adults at risk. The necessary Disclosure and Barring Service check will apply to this post.

Application process:

If you meet the qualifying criteria you will be sent a link to our application form. Please complete and return your application form to your initial application email. We will then consider your application.

If you require any further information or wish to discuss the opportunity, please contact [e-mail]