Education Systems Support Specialist

The Nursing and Midwifery Council; Greater London; Hybride; GBP 41 000 - 49 000; Plein temps

Avantages offerts par ce poste

30 days annual leave

Enhanced Pension Contributions

Life Insurance

Hybrid working

Enhanced Maternity and Paternity Leave

24 Hours Employee Assistance Programme

Cycle to Work Scheme

Perkbox membership

Subsidised restaurant in our Portland

Season ticket loans

Résumé du poste

The Nursing and Midwifery Council is seeking an Education Systems and Support Officer to maintain and improve the systems and processes that underpin Education Quality Assurance. You will be the primary contact for system users, delivering high-quality support to internal colleagues and external stakeholders.

You will work across Education, Data and Technology teams to identify recurring issues, drive improvements, and produce reports to inform decisions.

Qualifications

• Experience providing systems, administrative, operational or customer support within a complex environment.
• Strong problem-solving skills and the ability to investigate issues and identify practical solutions.
• Experience working with digital systems, databases or business applications.
• Excellent communication skills with the ability to explain technical or process-related information clearly to different audiences.

Responsabilités

• Provide first-line support for Education Quality Assurance systems and applications.
• Manage, investigate and resolve user queries, issues and service requests.
• Support stakeholders in using digital systems and tools effectively.
• Monitor support activity and maintain accurate records of issues, resolutions and trends.
• Analyse recurring system issues and identify opportunities for service improvement.
• Support testing, implementation and continuous development of systems and processes.
• Produce reports, management information and insights to support operational decision-making.
• Contribute to data quality, data maintenance and system integrity activities.
• Develop guidance materials, user documentation and training resources.
• Work collaboratively with colleagues across Education, Technology and Data teams to enhance systems and services.
• Support projects and change initiatives designed to improve education systems and operational effectiveness.
• Champion a positive user experience and a customer-focused approach to service delivery.

Connaissances

System support

Customer service

Problem solving

Communication

Organisational skills

Data management

MS 365

Outils

Microsoft 365

SharePoint

Excel

Description du poste

The Nursing and Midwifery Council is seeking an Education Systems and Support Officer to maintain and improve the systems and processes that underpin Education Quality Assurance. You will be the primary contact for system users, delivering high-quality support to internal colleagues and external stakeholders.

You will work across Education, Data and Technology teams to identify recurring issues, drive improvements, and produce reports to inform decisions.