Education Support Administrator

University of Exeter; Exeter; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

University of Exeter is seeking an Education Support Administrator to join our Education Support team. This full-time role on a permanent basis offers hybrid working, with campus presence during training (4-6 months) and ongoing remote work options.

You will provide advice, guidance, and administrative support to students and staff, supporting enrolment, assessments, and progression across programmes. Collaboration across Faculties is essential.

Qualifications

• Provide advice and administrative support to students and staff.
• Support enrolment, assessment delivery, and progression processes.
• Collaborate across a cross-Faculty team to support programmes.

Responsibilities

• Provide advice, guidance, and administrative support to students and staff.
• Support the delivery of taught programmes from enrolment to graduation, including student record maintenance.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

Skills

Customer service

Administration

Communication

Attention to detail

Organisation

Teamwork

Independent working

Adaptability

Job description

This full-time post is available from 4 January on a permanent basis.

The starting salary will be from £30,986 on Grade D, depending on skills, knowledge and experience.

This role offers the opportunity for hybrid working - some time on campus and some from home. Staff new to the service will be asked to work full-time from campus whilst training is delivered (4-6 months).

Are you passionate about providing exceptional support to students and contributing to their academic journey? The University of Exeter is seeking a dedicated Education Support Administrator to join our dynamic Education Support team. We are looking for fantastic people from a wide variety of backgrounds to join us at a time of change and opportunity at the University. We would love you to join us on this journey!

• Do you enjoy direct contact with people?
• Do you enjoy supporting people with their queries and helping to deliver a brilliant customer experience?
• Do you enjoy providing administrative support?
• Are you fantastic at organising, communicating and making things run smoothly?
• Do you want to work for an excellent employer with some fantastic career and training opportunities?

If so, our Education Support Administrator role in Education and Academic Services could be for you.

As key members of the Education Support team on the Streatham campus, you'll be part of a Hub Team, contributing to the vibrant learning environment at the University of Exeter. These roles offer a unique opportunity to grow as an administration and customer services professional.

What You'll Be Doing...

• Provide advice, guidance, and administrative support to students and staff.
• Support the deliver of taught programmes across a diverse range of activities from enrolment to graduation, including student record maintenance, supporting assessment delivery and administration and awarding and progression.
• Collaborate within a cross-Faculty team to support undergraduate and postgraduate programmes.

About You

We are looking for dynamic and committed individuals with:

• Strong desire to build a career in administration and customer services.
• An excellent attention to detail and strong organisational skills.
• Experience working independently and as part of a team.
• Excellent customer service skills.
• Adaptability in a culture of change and growth.

These roles form a vital part of our support services, including delivering a face-to-face service for students and staff, as such, role holders will be expected to work from campus for a minimum of two days per week, as well as for up to four days per week whilst training is completed.

Please also note that as busy roles with peaks in workload at specific points in the academic cycle, there may be periods in June, September, and October when leave may be restricted.

We can offer you the opportunity to develop your career in administration and customer services.

Please ensure you read the Job Description and Person Specification for full details of this role.

The closing date for applications is 11 November.

Further information

Please contact Jenny Crotty, [e-mail]

How We Can Help

If you're considering applying and need support to do so, please get in touch with us at [e-mail]. You can request reasonable adjustments within your application or by contacting us. You can also choose to be considered under our Disability Confident Scheme and find out here how this is managed during our recruitment and onboarding process.