Education & Retail Coordinator - Travel Retail

Charlotte Tilbury Beauty; Greater London; On-site; GBP 32,000 - 45,000; Full time

Job summary

Charlotte Tilbury Beauty is seeking an Education & Retail Coordinator to plan, deliver and measure educational activity across the Travel Retail region and retailers. You will support both Education and Sales functions and work with a range of stakeholders to ensure training aligns with NPD launches and regional calendars.

You will create training content using our Learning Management System, manage field communications, and lead classroom trainings, regional conferences, and events,

Responsibilities

• Taking direction from the Head of Education and leveraging the assets available from the Global Education team, create a suite of physical and digital training content for Team Tilbury, covering NPD launches, Start of a Dream follow-up, artistry development, L&D and more by utilising our in‑house Learning Management System and authoring tools.
• Plan and deliver the training material required for all NPD launches in time for regional training sessions
• Working closely with multiple stakeholders, share and borrow best practice on content modification and delivery
• Manage the training content and creation required for all field communication, including Start of a Dream, Seasonal Schools, Conferences, pathway development, all branded training material, and any other ad hoc requirements
• Attention to detail in updating/proofreading existing & new training materials
• Create annual/biannual departmental hero videos. Managing the project from initial brief to execution
• Education lead on the internal communications channel featuring department updates and scheduled events

Job description

About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we've become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we've become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us.

About The Role

Coordinate effective planning, delivery, and measurement of all educational activity and content across the Travel Retail region and retailers. Supporting the Education and Sales functions.

As a Education & Retail Coordinator you will

Support the Creation and Deployment of Educational Content

• Taking direction from the Head of Education and leveraging the assets available from the Global Education team, create a suite of physical and digital training content for Team Tilbury, covering NPD launches, Start of a Dream follow-up, artistry development, L&D and more by utilising our in‑house Learning Management System and authoring tools.
• Plan and deliver the training material required for all NPD launches in time for regional training sessions
• Working closely with multiple stakeholders, share and borrow best practice on content modification and delivery
• Manage the training content and creation required for all field communication, including Start of a Dream, Seasonal Schools, Conferences, pathway development, all branded training material, and any other ad hoc requirements
• Attention to detail in updating/proofreading existing & new training materials
• Create annual/biannual departmental hero videos. Managing the project from initial brief to execution
• Education lead on the internal communications channel featuring department updates and scheduled events

Manage and Monitor the Scheduling and Effectiveness of Training Activity

• Working closely with Retail, Commercial, Pro, Marketing and Retail Operations teams, to manage the Retail calendars. Covering all training activity in the region including the Start of a dream induction programme, all NPD launch training deployment, all artistry certification, and development training
• Ensure all Field Training Managers confirm planned training and store visit dates to monitor delivery across the region
• Support the Field Training Managers in building the format and updates of their regional education plans
• Design & collate all surveys across all Training functions, to provide a summary to key stakeholders.

Event Management

• Lead the planning and delivery of all classroom trainings, including Field Training Managers "train the trainer" sessions, any regional conferences, and any education meetings. For both own staff and non owned staff retailers. Event planning to include venue hire, all catering, product and hygiene requirements, travel and accommodation, gifting, and