Field Sales Manager - UK

Charlotte Tilbury Beauty; Greater London; On-site; GBP 55,000 - 85,000; Full time

Job summary

Charlotte Tilbury Beauty in London is seeking a Field Sales Manager to lead defined area teams, deliver market-leading retail sales and growth, and ensure a magical customer experience across the estate. You will drive profitability, champion the Charlotte Tilbury culture, and exceed KPI targets including footfall, ATV, and social advocacy.

You will build a high-performance team of store leaders, set local strategy with the field and marketing teams, and optimise costs while maintaining bold

Qualifications

• Extensive experience in a field management or multi-site role.
• Proven ability to develop talent and deliver retail growth.
• Excellent numerical and analytical skills with clear communication.

Responsibilities

• Lead defined area with field teams to deliver market-leading retail sales.
• Drive profitability and ensure magical customer experience across the estate.
• Build and manage a high-performance team of store leaders.
• Develop retail strategy in collaboration with marketing and field teams.
• Drive cost optimisation and ensure brand standards across stores.

Skills

Field management experience

Multi-site retail experience

Leadership and mentoring

Analytical and numerical skills

Strong communication and presentation

Travel within region

Job description

About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission{{{{:}}}} to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we've become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Fixed Term Contract 12 months

About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission{{{{:}}}} to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we've become one of the most talked‑about beauty brands on the planet - and the magic is only growing. Today, we're a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury. We're bold. We're disruptive. We're powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we're looking for extraordinary talent to join us.

About The Role

The Field Sales Manager role is responsible for leading defined area of teams to deliver market leading retail sales and growth. They will be instrumental in driving profitability and sustainability through retail sales and ensuring that we provide consistent magical customer experience across the area retail estate. The Field Sales Manager will demonstrate inspirational field team leadership and commercial acumen; consistently striving for excellence, delivering against profit objectives, and championing the Charlotte Tilbury Beauty culture. They will strive to exceed in all Key Performance Indicators including{{{{:}}}} footfall and conversion, average transaction value, customer experience, data capture, social advocacy and eNPS scores both in the air and on the ground.

As a Field Sales Manager you will

Drive commercial Leadership of the area

• Deliver retail sales in line with forecast commitments, achieving total retail sales across the area, delivering regional performance, and driving ongoing KPI improvement (covering new customer acquisition, ATV, and return booking)
• Feed into the store level forecasts set by the commercial team, and align on associated targets with the Regional Sales Manager

Build a High Performance Team of Store Leaders

• Lead and manage the team of Managers in your region, ensuring each manager has clear objectives in line with the sprint process
• Manage efficiency between both physical and virtual store visits and the field relationship between yourself and the Field Training Manager
• Work with the Retail People Partner of the region to support you in the delivery of your people plan, which will be drafted in collaboration with the Field Training Manager.
• Lead initiatives and actively encourage action plans to address engagement needs identified from Employee Survey, building a culture of inclusion and motivation within your defined area
• Work alongside the Field Training Manager to ensure commercial and training needs are met within the region

Develop and Execute the Retail Strategy

• Work in close collaboration with the Field Training Manager and commercial and marketing teams to develop a launch and sustain plans for every new store launch and/or product launch. In which all Charlotte Tilbury Beauty stores reach #1 ranking
• Champion the differentiation of the department store concession ( INSERT DEPARTMENT STORES OF REGION), contributing to the marketing and service initiatives in both environments, based on customer and store insight
• Work closely with the Pro Artistry team to support the creation of artistry centres of excellence in our flagship stores and a high level of artistry in all
• Identify and capitalise on opportunities to drive brand awareness, performance, and market share across the region, with a particular focus on the social presence of the retail teams
• Set standards across the estate for executional excellence, supporting the development and embedding of new processes and working cross-functionally to improve brand presentation and NPD moments in store
• Work with the Retail Operations Team to ensure communication with the store teams is effective and timely and feedback fluidly where improvements can be made
• Always drive the omnichannel sales number as well as encouraging social advocacy initiatives from the teams
• Maximise productivity of stores and artists, supported by the People team, by always ensuring in every store that we have the ‘right people in the right place, at the right time' and optimal contract coverage that is right for the business
• Have good relationships with local retail partners to optimise brand presence and capitalise on incremental opportunities at store level

Drive effective Cost Optimisation

• Manage all retail staffing costs, including recommending FTE levels across all stores working closely with store retail partners. Additionally, managing resource planning with Retail People Partner and the retail recruitment team
• Manage the in-store payroll budget for the area, submitting and course correcting dependent on trading patterns at each forecast cycle by feeding into the Senior Sales Manager
• Review and approval of commission submissions for your area
• Stay within your T&E budget and manage accordingly

Who You Will Work With

• Reporting to the Regional Sales Managers
• Direct reports of Store Managers

About You

• Extensive experience in a field management or multi-site role with proven experience of building talent and delivering retail growth
• Passionate about developing others
• Target focussed and results driven
• Excellent numerical and analytical skills
• Effective communicator and presenter
• Comfortable working in ambiguity with ability to manage multiple priorities and adapt to change
• Self-starter and team spirited
• Must be able to travel within region across the UK and to and from London Magic Office regularly

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they're a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we'd love to hear from you, whether you have more or less experience than listed.

Why join us

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves