Education Operations Manager

TN United Kingdom; London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established tuition provider in South West London is seeking a Tuition Services Lead to enhance their operations. This role involves supporting a dedicated team, overseeing customer service, tutor recruitment, and event coordination. Ideal candidates will thrive in a fast-paced environment, bringing warmth and professionalism to their interactions. With flexibility in working hours and a focus on team development, this position offers a unique opportunity to shape educational experiences for students and families. Join a committed team where your ideas matter and contribute to a growing organization that values innovation and excellence.

Benefits

Flexible Working Hours

Hybrid Working Options

Professional Development Opportunities

Regular Pay Reviews

Qualifications

• Experience in customer service, HR, or educational settings.
• Strong organizational instincts and ability to juggle multiple priorities.

Responsibilities

• Oversee and support a team responsible for customer service and tutor recruitment.
• Lead improvements in service delivery and team performance.

Skills

Customer Service

Team Leadership

Organizational Skills

Communication Skills

Problem-Solving

Education

Experience in HR or Education

Familiarity with UK School System

Tools

CRM Systems

Spreadsheets

Email Systems

Job description

Social network you want to login/join with:

OxBridge Centre is an established tuition provider based in South West London. We support students from Year 1 to Year 11, with a strong emphasis on 11+ exam preparation for local grammar schools. Tuition is delivered both online and in person.

Alongside teaching, we produce our own educational materials, build our own software tools, and manage customer service internally — allowing us to maintain high standards and deliver a tailored experience for each family.

With over 20 years of experience and thousands of students supported, we continue to grow and adapt to meet the needs of our community.

Why Join Us?

• Be part of a small, committed team where your ideas and initiative matter.
  
• Help shape processes, tools, and culture as we continue to evolve.
  
• Flexibility and hybrid/remote working options available.
  
• Gain exposure to a wide range of tasks — from policy shaping to tutor training to event oversight.
  
• Build your skills in education management, customer service, operations, and team leadership.

About the Role

We're looking for a Tuition Services Lead — someone who brings warmth, professionalism, and clear-thinking to every part of our daily operations. You'll oversee and support a small team responsible for customer service, tutor recruitment and development, and event coordination.

This is a varied, fast-paced, people-first role. It would suit someone from a customer service, HR, education, or operations background who is looking for more responsibility, ownership, and the opportunity to make a real difference in a small but growing organisation.

You'll lead on improving how we do things — and help make sure our students and families continue to receive the excellent service we're known for.

Your Key Responsibilities

Leadership & Management

• Support, guide, and supervise members of our tuition team.
  
• Lead on recruitment, onboarding, and performance development (both for staff and tutors).
  
• Shape and maintain team rotas and workflows to ensure smooth service delivery.
  
• Support company-wide initiatives and contribute to shaping business strategy.
  

Customer Service

• Oversee the end-to-end customer journey, ensuring smooth communication and service delivery.
  
• Handle escalated queries with clarity, empathy, and fairness.
  
• Lead improvements based on feedback and quality assurance.
  
• Advertise, interview, and onboard new tutors.
  
• Design and deliver tutor induction and training materials.
  
• Monitor teaching quality and provide constructive feedback and support.
  

Events & Projects

• Oversee delivery of courses and seasonal events.
  
• Collaborate with marketing on promotional campaigns.
  
• Track trends and evaluate project success.
  

Process & Policy

• Collaborate across the business to design and improve internal systems.
  
• Maintain and update relevant company policies.
  
• Seek out time-saving and tech-driven improvements to day-to-day operations.

Who We're Looking For

You might have worked in a school, HR team, customer service setting or educational organisation — but more importantly, you're someone who:

• Is a clear and confident communicator — especially when things are complex or sensitive.
  
• Has strong organisational instincts and thrives when juggling multiple priorities.
  
• Can spot issues before they become problems — and work proactively to fix them.
  
• Enjoys working with people — from students to staff to parents.
  
• Is ready to take ownership, bring ideas, and help shape our future.

We'd Love It If You Also Have:

• Familiarity with the UK school system or 11+ exams (but not essential).
  
• Experience supporting team development, training, or recruitment.
  
• A good grasp of tech (email systems, spreadsheets, online tools, CRMs).
  
• Experience improving or developing processes or policies.
  
• A current DBS certificate (or willingness to obtain one).

Working Hours

• Up to 40 hours per week, on a rota that includes weekday evenings and Saturdays.
  
• Centre hours are:
  
  • Weekdays: 9.30am–8.00pm
    
  • Saturdays: 9.30am–4.45pm
    
• Some remote/hybrid flexibility is available.

How to Apply

Send your CV and a short cover note.
We'll ask shortlisted applicants to complete a short task and attend a video interview.

Pre-Interview Questions

• Tell us about a time you led a team or project successfully.
  
• Describe a process or system you helped create or improve — what was the impact?

Pay & Progression

• Regular reviews and opportunities for pay increases based on performance and growth.