Education Manager

Clio; England; Hybrid; GBP 54,000 - 74,000; Full time

Job summary

Join a leading tech company as an Education Manager, where you will lead the design and delivery of training programs. You'll develop certification tracks and engaging content, ensuring users fully understand Clio's innovative platform. This remote role offers a competitive salary and is key to enhancing customer success through education.

Benefits

Competitive salary with health benefits

Flexible time off policy

Pension contribution

Qualifications

• 5 years in training, education, or instructional design.
• Strong ability to develop engaging content.
• Familiarity with competency frameworks.

Responsibilities

• Design and implement training programs for various audiences.
• Create certification paths that align with industry standards.
• Lead interactive training sessions and provide ongoing support.

Skills

Training Program Development

Content Creation

Analytical Skills

Project Management

Communication Skills

Education

5+ years in Training or Education

Job description

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Clio is more than just a tech company–we are a global leader that is transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

We are currently seeking a UK based, Education Manager to join our growing remote Customer Success team.

What your team does:

ShareDo, part of Clio, is a cutting-edge adaptive work management platform that empowers large law firms to develop tailored solutions for managing their work processes. We are currently targeting mid to large law firms who use ShareDo as their Case Management System to streamline processes, maximize margin, and provide improved client experiences.

In March 2025, Clio, the global leader in cloud-based legal technology, announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio has offices in Toronto, Calgary, Dublin, Manchester, and Sydney, with a global workforce of 1,400+ employees.

We are looking for an Education Manager who is as excited about learning and development as we are. In this role, you'll be the architect of our training and certification programs, crafting educational journeys that resonate with internal teams, partners, and customers alike. Your goal? To ensure everyone not only understands our product but is inspired to use it to its fullest potential.

What you’ll work on:

• Craft Compelling Training Programs: Design and roll out engaging training initiatives that cater to diverse audiences, from our internal staff to external partners and customers. Your programs will be the bridge that connects everyone to our product's full potential.
• Develop Impactful Certification Paths: Create certification tracks that challenge and validate the expertise of our users, aligning with industry standards and our internal competency frameworks.
• Curate Engaging Content: Produce a variety of educational materials—think interactive courses, insightful webinars, and hands-on workshops—that make learning our product both informative and enjoyable.
• Align with Competency Frameworks: Collaborate with cross-functional teams to ensure all training materials are in sync with our competency models, supporting skill development at every level.
• Deliver Dynamic Training Sessions: Lead live sessions that captivate and educate, helping learners apply their knowledge in real-world scenarios.
• Provide Ongoing Support: Be the go-to resource for learners, offering guidance and support to ensure they can effectively apply their knowledge.
• Measure and Enhance Training Impact: Use data-driven insights to assess the effectiveness of training programs, continuously refining content and delivery to meet evolving needs.
• Collaborate Across Teams: Work closely with Product, Customer Success, and Sales teams to ensure training programs align with company goals and product updates.
• Scale Training Initiatives: Develop scalable solutions that cater to a growing global audience, including localized content to meet diverse needs.
• Promote Self-Learning: Enhance self-service learning options, empowering users to learn at their own pace and convenience.
  
  

What you may have:

We’re looking for a strategic, client-focused sales professional with a strong track record in high-value, complex B2B selling. You understand how to build momentum in long sales cycles, navigate multiple stakeholders, and close deals that solve real problems.

• Experience: At least 5 years in training, education, or instructional design, preferably within the SaaS or tech industry.
• Content Creation Skills: Proven ability to develop engaging educational content across various formats.
• Competency Framework Knowledge: Familiarity with developing training programs that align with competency models.
• Analytical Mindset: Ability to assess training effectiveness and drive improvements based on data.
• Communication Skills: Exceptional verbal and written skills, with the ability to make complex concepts accessible.
• Project Management Prowess: Strong organizational skills, with experience managing multiple training programs simultaneously.
  
  

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits and dental coverage
• Hybrid work environment, with expectation for local Clions to be in office minimum 2 days per week on our Anchor Days.
• Flexible time off policy
• Pension contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
  
  

The full salary range* for this role is £54,300 to £63,900 to £73,400 GBP.Please note salary bands may differ based on location and local currency. Additionally, benefit offerings may differ depending on the employee's location.

• We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate.
  
  

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Education and Training

• Industries

  Software Development and IT Services and IT Consulting

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