Education IT Service Desk Engineer – London

Capital City College Group; Tottenham; Sur place; GBP 26 000 - 38 000; Plein temps

Avantages offerts par ce poste

Local Government Pension Scheme

TELLUS discount & wellbeing platform

Cycle to Work scheme

Interest-free season ticket loans

Annual eye tests & spectacles support

Medicash health plan & wellbeing tools

Generous annual leave + relaxation day

CPD days for professional development

Résumé du poste

Capital City College is seeking a TIS Service Desk Engineer to support learner and staff IT requests across our London campuses. This is a full-time, permanent role that offers the chance to work within a friendly team dedicated to delivering high-quality IT support to students and staff.

You will join a professional IT Services team, contributing to prompt resolution, strong customer service, and continuous improvement of service delivery in a dynamic further education environment.

Qualifications

• Reliable and motivated individual delivering excellent service.
• Ability to manage multiple tasks with accuracy and efficiency.
• Clear and professional communication skills.
• Willingness to learn and adapt in a busy FE environment.

Responsabilités

• Handle learner and staff IT requests promptly and professionally.
• Maintain high service levels and accurate ticket records.
• Collaborate with the IT team to share best practices and improve support.

Connaissances

Organisational skills

Communication skills

Proactive attitude

Experience in similar role

Team contribution

Description du poste

Capital City College is seeking a TIS Service Desk Engineer to support learner and staff IT requests across our London campuses. This is a full-time, permanent role that offers the chance to work within a friendly team dedicated to delivering high-quality IT support to students and staff.

You will join a professional IT Services team, contributing to prompt resolution, strong customer service, and continuous improvement of service delivery in a dynamic further education environment.