Education ICT Help Desk Technician — Grow Your Tech Career

Adecco; Yate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency in Yate is seeking an ICT Help Desk Technician to provide first-line technical support for education customers. Responsibilities include delivering remote support, diagnosing issues, and updating service desk software. Ideal candidates will have experience in a service desk environment and strong IT skills, particularly with Windows and M365 products. Join a supportive team that values contributions and offers a stable hourly rate with potential for growth.

Benefits

Stable hourly rate

Growth potential

Supportive team environment

Skill development opportunities

Qualifications

• Experience in a service desk environment, preferably in the education sector.
• Familiarity with Connectwise Manage is desirable.
• Strong IT and numeracy skills, with the ability to navigate software packages confidently.

Responsibilities

• Deliver first‑line remote support following pre‑defined processes.
• Utilise remote support tools to diagnose and resolve issues efficiently.
• Provide service desk support while prioritising workloads to meet demands.

Skills

Service desk experience

Interpersonal skills

Numeracy skills

Team player

Tools

Connectwise Manage

Windows Operating Systems

M365 products

Job description

A leading recruitment agency in Yate is seeking an ICT Help Desk Technician to provide first-line technical support for education customers. Responsibilities include delivering remote support, diagnosing issues, and updating service desk software. Ideal candidates will have experience in a service desk environment and strong IT skills, particularly with Windows and M365 products. Join a supportive team that values contributions and offers a stable hourly rate with potential for growth.