Education Correspondence & Casework Lead

Lancashire County Council; Lancashire; On-site; GBP 32,000 - 36,000; Full time

Job summary

Lancashire County Council is seeking a competent Correspondence Officer to join the Education Improvement Service. The role focuses on drafting and coordinating high-quality, timely correspondence across statutory education functions, ensuring accuracy and legal robustness.

You will work on sensitive cases, collaborate with senior managers, and contribute to service improvement through learning from feedback and complaints.

Qualifications

• Experience of drafting and coordinating complex correspondence within a public sector or similarly regulated environment.
• Excellent written communication skills with outstanding attention to detail.
• Ability to analyse legislation, policy and case information and translate into clear, balanced responses.

Responsibilities

• Coordinate, draft and quality assure correspondence relating to school admissions, home to school transport, school place planning, attendance and legal intervention, and school exclusions.
• Lead on the preparation and coordination of complaints, MP and councillor enquiries, statutory responses and Freedom of Information requests.
• Ensure communications are legally robust, accurate and aligned with corporate standards.
• Work with managers and partner services to reflect legislation and council policy while remaining clear and accessible.
• Analyze complaints to identify themes and support service improvement.

Skills

Written communication

Public sector experience

Casework handling

Attention to detail

Policy interpretation

Job description

Lancashire County Council is seeking a competent Correspondence Officer to join the Education Improvement Service. The role focuses on drafting and coordinating high-quality, timely correspondence across statutory education functions, ensuring accuracy and legal robustness.

You will work on sensitive cases, collaborate with senior managers, and contribute to service improvement through learning from feedback and complaints.