Education Compliance & Resource Assistant

Hoop Recruitment; Cardiff; Hybrid; GBP 25,000 - 26,000; Full time

Benefits offered by this job

Flexible/hybrid working arrangements

25 days annual leave plus BH (inc Hoop

birthday leave

Annual leave increases with service

Unlimited annual leave purchase

Enhanced sick pay

Enhanced maternity / paternity leave

Free volunteer day

End of Year trip

MediCash benefits

Employee Ownership Trust (EOT) bonus

Job summary

Hoop Recruitment is seeking an Education Compliance & Resource Assistant in Cardiff. This hybrid role combines compliance checks with candidate resourcing for our education team.

You’ll support onboarding, document verification, and candidate communications to ensure high-quality service for schools and education professionals. As you grow in the role, there is opportunity to progress into a Recruitment Consultant position with increased responsibility for business development, client

Qualifications

• Excellent phone manner.
• Good verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage tasks methodically and meet deadlines.
• Confident using computers and learning new systems.
• A proactive and friendly approach to working with people.

Responsibilities

• Compliance Support Education: Uploading new candidates to Edun CRM.
• Calling candidates daily to chase up missing documentation.
• Identifying awaiting compliance documents (DBS, References, etc.).
• Verifying documents – DBS, Birth certificate, EWC letter, passport.
• Calling outside companies to chase references.
• Signing off files and maintaining candidate records.

Skills

Excellent phone manner

Good verbal and written communication

Strong organisational skills

Attention to detail

Task management

Proactive and friendly

Job description

Job Title: Education Compliance & Resource Assistant

Location: Hoop Recruitment, Cardiff (CF10 4GE)

Salary: £25k-26k per annum+ Benefits+ Commission

Reporting to: Blair Driscoll (Director of Education)

Working pattern: Cardiff / Hybrid (3 days office & 2 days WFH)

Hours: 37.5 per week

Our benefits:

• Flexible/hybrid working arrangements
• 25 days annual leave plus BH (inc Hoop day and birthday leave)
• Annual leave entitlement increases 1 day per years service, up to 30 days
• Unlimited annual leave purchase
• Enhanced sick pay
• Enhanced maternity / paternity leave
• Free volunteer day
• End of Year trip*
• MediCash benefits
• An Employee Ownership Trust (EOT) bonus scheme

Role Overview:

We’re looking for a motivated, organised, and detail-oriented individual to join our Education team in our Cardiff branch. This is an excellent opportunity for someone who enjoys working in a fast-paced environment, has strong communication and organisational skills, and is passionate about delivering a high standard of service. As you develop within the role, there will be the opportunity to progress into a Recruitment Consultant position, taking on greater responsibility for business development, client management, and candidate placement.

This is a varied role where you’ll support both our compliance and resourcing functions, playing a key part in helping us deliver an outstanding service to our schools and education professionals.

As one of the first points of contact for candidates, you’ll be speaking with people over the phone, so a confident and friendly telephone manner is essential. From carrying out initial candidate conversations and supporting compliance checks to assisting with sourcing great talent for our Education team, no two days are the same.

If you’re someone who enjoys building relationships, thrives in a fast-paced environment, and takes pride in delivering a high standard of service, we’d love to hear from you.

Key Responsibilities:

1. Compliance Support Education
   • Uploading new candidates to Edun CRM
   • Calling candidates on a daily basis to chase up missing documentation
   • Identifying awaiting compliance documents such as DBS, References, & general candidate information
   • Verifying documents – DBS, Birth certificate, EWC letter, passport
   • Calling outside companies to chase references
   • Signing off files
2. Resource Support Education
   • Handling inbound and outbound calls with candidates and schools
   • Searching for candidates on job boards, LinkedIn, and internal databases
   • Screening CVs and shortlisting suitable applicants
   • Calling candidates to discuss roles and availability
   • Arranging interviews and coordinating schedules with schools
   • Posting job adverts
   • Maintaining candidate records and recruitment systems
   • Supporting recruiters with compliance checks and onboarding paperwork

A CRM (Customer Relationship Management) system is a piece of software that helps a business keep track of its customers, potential customers, and all the interactions they have with them. A simple way to think about it is: A CRM is like a digital address book, diary, to-do list, and filing cabinet all rolled into one.

Training & Support:

No previous experience of recruitment, or CRM systems is required. Full training and onboarding will be provided on all processes, systems, and compliance requirements relevant to this role.

Skills & Attributes:

• Excellent phone manner
• Good verbal and written communication skills.
• Strong organisational skills and attention to detail.
• Ability to manage tasks methodically and meet deadlines.
• Confident using computers and learning new systems.
• A proactive and friendly approach to working with people