Education Complaints & Resolution Officer

Ascend Learning Trust; United Kingdom; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free flu vaccines

Gym discounts

Counselling helpline

Wellbeing day

Generous holiday allowance

Flexible working

Health & fitness schemes

Job summary

Ascend Learning Trust is seeking a Complaints Officer to oversee the formal complaints process across the trust, ensuring all cases are managed in line with the complaints policy and statutory requirements within the education sector.

The role coordinates from receipt to resolution, working with parents, school leaders, governors and external agencies to ensure prompt, impartial handling with discretion and professionalism.

Qualifications

• Excellent organisational and administrative skills.
• Professional, confidential and tactful approach.
• Strong communication and stakeholder relationship management skills.
• Ability to manage sensitive and complex issues with confidence and discretion.

Responsibilities

• Oversee formal complaints across Ascend Learning Trust in accordance with policy and statutory requirements.
• Coordinate the complaints process from initial receipt through to resolution.
• Engage with parents, school leaders, governors and external agencies to ensure timely, impartial handling.

Skills

Organisational skills

Administrative skills

Communication skills

Stakeholder management

Discretion

Job description

Ascend Learning Trust is seeking a Complaints Officer to oversee the formal complaints process across the trust, ensuring all cases are managed in line with the complaints policy and statutory requirements within the education sector.

The role coordinates from receipt to resolution, working with parents, school leaders, governors and external agencies to ensure prompt, impartial handling with discretion and professionalism.