Education Complaints Coordinator

Ascend Learning Trust; Swindon; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free annual flu vaccines

Discounted gym memberships

24/7 counselling helpline

Annual Wellbeing Day

Generous holiday allowance

Flexible working solutions

Optional health and fitness schemes

Job summary

Ascend Learning Trust is seeking a Complaints Officer to oversee the management of formal complaints across our trust, ensuring all cases are handled in accordance with the Trust's complaints policy and statutory requirements within the education sector.

This important role coordinates the complaints process from receipt to resolution, working with parents and carers, school leaders, governors and external agencies.

Job description

Ascend Learning Trust is seeking a Complaints Officer to oversee the management of formal complaints across our trust, ensuring all cases are handled in accordance with the Trust's complaints policy and statutory requirements within the education sector.

This important role coordinates the complaints process from receipt to resolution, working with parents and carers, school leaders, governors and external agencies.