Education Complaints Lead

Ascend Learning Trust; England; On-site; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Free annual flu vaccines

Discounted gym memberships

24/7 counselling helpline

Annual Wellbeing Day

Generous holiday allowance

Flexible working solutions

Optional health and fitness schemes

Discounts and cashback at retailers

Excellent Pension Schemes (21.3% EL)

Cycle to Work and Tech Schemes

Internal progression pathways

Job summary

Ascend Learning Trust invites applications for a Complaints Officer to oversee formal complaints across the Trust, ensuring compliance with policy and statutory requirements in the education sector. The role coordinates the complaints process from receipt to resolution, working with parents, school leaders, governors and external agencies, with a Monday-Thursday 08:00-16:00 and Friday 08:00-15:30 pattern.

Salary is £25,457–£26,713 (depending on experience) for 41 weeks of work (term time plus

Qualifications

• Excellent organisational and administrative skills.
• A professional, confidential and tactful approach.
• Strong communication and stakeholder relationship management skills.
• The ability to manage sensitive and complex issues with confidence and discretion.

Responsibilities

• Oversee the management of formal complaints across Ascend Learning Trust.
• Coordinate the complaints process from receipt to resolution.
• Work with parents, carers, school leaders, governors and external agencies.

Skills

Organisational & administrative skills

Confidential & tactful approach

Strong communication & stakeholder mgm

Discretion with sensitive issues

Job description

Ascend Learning Trust invites applications for a Complaints Officer to oversee formal complaints across the Trust, ensuring compliance with policy and statutory requirements in the education sector. The role coordinates the complaints process from receipt to resolution, working with parents, school leaders, governors and external agencies, with a Monday-Thursday 08:00-16:00 and Friday 08:00-15:30 pattern.

Salary is £25,457–£26,713 (depending on experience) for 41 weeks of work (term time plus