Complaints Resolution Specialist

The National Society for Education, Mentoring and Media; Nottingham; Hybrid; GBP 27,000 - 42,000; Full time

Job summary

The National Society for Education, Mentoring and Media is seeking an experienced complaints handler to manage the end-to-end process of concerns raised, ensuring impartial investigations, timely resolutions and clear records. You will log complaints, coordinate with stakeholders, and deliver transparent outcomes that uphold safeguarding and quality standards.

The role emphasizes strong communication, fairness and problem-solving.

Qualifications

• Experience in complaints handling.
• Excellent communication skills.
• Impartial and fair-minded.
• Strong problem-solving skills.
• Professional and diplomatic.

Responsibilities

• Handle and log complaints.
• Conduct thorough investigations and document findings.
• Communicate with stakeholders to relay updates.
• Propose effective solutions and remedies.
• Report on complaint trends and patterns.

Skills

Complaints handling

Communication

Problem solving

Diplomacy

Job description

The National Society for Education, Mentoring and Media is seeking an experienced complaints handler to manage the end-to-end process of concerns raised, ensuring impartial investigations, timely resolutions and clear records. You will log complaints, coordinate with stakeholders, and deliver transparent outcomes that uphold safeguarding and quality standards.

The role emphasizes strong communication, fairness and problem-solving.