Education Centre Operations Manager

ZipRecruiter; England; On-site; GBP 35,000 - 48,000; Full time

Job summary

Le House of Commons recherche un Gestionnaire d'Opérations pour le Centre de l'Éducation, responsable de la gestion des opérations quotidiennes et de la satisfaction des visiteurs. Ce poste clé nécessite une expérience en gestion opérationnelle, d'excellentes compétences en service à la clientèle et la capacité à gérer les enjeux en temps réel. Vous travaillerez au sein d'une équipe dynamique, face à des défis stimulants pour améliorer l'engagement public auprès des parlementaires.

Benefits

30 jours de congés annuels

Pension du service civil avec une contribution moyenne de 27%

Accès à la formation et au développement

Travail flexible

Prêt sans intérêt pour les abonnements et les vélos

Qualifications

• Expérience en gestion opérationnelle et des personnes.
• Excellentes compétences en communication et en planification stratégique.

Responsibilities

• Gérer tous les aspects de l'opération du Centre de l'Éducation Parlementaire.
• Fournir un service client excellent aux visiteurs.
• Gérer les demandes et les problèmes des parties prenantes.

Skills

Gestion opérationnelle

Gestion des personnes

Compétences stratégiques

Compétences en communication

Compétences analytiques

Job description

Job Description

House of Commons

The House of Commons is a unique and exciting place to work right at the heart of the UK's thriving democratic system.

Behind the scenes, the House of Commons Service is made up of more than 3,000 employees who support and facilitate the smooth day to day running of the House. They provide professional services to Members of Parliament, their staff, and the wider parliamentary community.

Staff Benefits

In addition to your salary, we offer an attractive range of benefits including:

• 30 days' annual leave (increasing to 35 days after first full leave year).
• Civil Service pension with an average employer contribution of 27%.
• Access to training and development.
• Flexible working.
• Interest free season ticket loan and bicycle loan.

Introduction

Participation is the main public engagement team at UK Parliament. We support both Houses, bringing the public closer to Members and the work they undertake at Parliament for the benefit of all UK . We sit within the broader Chamber and Participation Team (CPT), which supports Members' legislative and scrutiny work in the House of Commons Chamber, Westminster Hall, general committees and some related select committees.

The Role

The Education Centre Operations Manager is a key role within the Education and Engagement (E&E) team. The post holder will work in a co-management model with the Education Centre Programme Manager to lead the Education Centre and sit on the Senior Management Team for the E&E department.

Some of the responsibilities for this role include:

1. Daily Operations: Manage all aspects of the operation of the Parliamentary Education Centre, including overseeing the logistics for the daily programme of school visits; development and implementation of appropriate operational plans, ensuring Duty Management cover of the Centre at all times.
2. Excellent Customer Service: Providing, and leading staff in providing consistently excellent customer service to all visitors to the Centre, including teachers, schools and Members of Parliament.
3. Stakeholder Management: Being the Centre's first port of call and go-to person for any queries or issues that arise; independently managing enquiries, comments and complaints from visitors and other stakeholders; troubleshooting and resolving issues in real time.
4. Health and Safety: Act as the Education Centre's Health & Safety Co-ordinator; reviewing the department's Safe Systems of Work every 6 months and working to ensure consistent procedural compliance across the wider service.

Skills and Experience

To be successful in this role you will demonstrate:

• Operational and People Management.
• Strategic Planning Skills.
• Communication Skills.
• Analytical Skills.

Next Steps and Additional Information

• CV & Supporting Statement - If you would like to apply for this role, please submit your CV and covering letter with a 500 word limit.

Information Session

To help candidates understand the role, we will be hosting a virtual information session to answer your questions.

The session will take place via Microsoft Teams. Please see the slot available below:

Date & Time

Tuesday 10th June 17:00 - 17:20 or Wednesday 11th June 12:30 - 12:50

To attend one of the information sessions please register here. More information on the role and the full criteria can be found in the Job Description.

Please note that most job offers will be made at the minimum of the salary range, other than in exceptional circumstances.

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