Education Administrator

Arthur Rank Hospice Charity; Cambridge; On-site; GBP 25,000 - 26,000; Part time

Job summary

Arthur Rank Hospice Charity is seeking an Education Administrator for a part-time role based at our Cambridge hospice. You will support education and learning activities across the charity and help run external events and training in the Education Centre.

The role requires strong administrative skills, customer-facing experience, and proficiency with MS Office. Working 22.5 hours per week on Tue–Thu, with occasional early starts and weekend work.

Qualifications

• Good level of education
• Knowledge of administrative processes
• Experience in customer facing / service role

Responsibilities

• Plan and administer training and development activities and courses.
• Coordinate internal and external events, including venue hire of Education rooms.
• Assist staff with queries relating to training and keep staff mandatory training guides up to date.
• Act as the first point of contact to visitors to the education centre and for telephone enquiries to the department.
• Support events in the education centre, including planning tasks (catering, room layout) and issuing training certificates.
• Process course registrations and bookings for study days using online booking systems.

Skills

Administrative skills

MS Office

Customer service

Tools

MS Office

Job description

The Education team at Arthur Rank Hospice Charity supports the learning and development of our staff, as well as working with external partners to provide bespoke training and student placements. They also provide specialist library and knowledge services for our charity.

We have an opportunity to join us as an Education Administrator, this is a part time role working 22.5 hours per week on Tuesday, Wednesday and Thursday, working from our Hospice in Cambridge. Standard working hours will be 9am - 5pm, with occasional need to start at 8 and work weekends.

This role will work as part of the Education Team to support with education and learning activities across the charity, as well as supporting with the promotion and running of external events / training which take place within the Education Centre.

Main duties will include:

• Planning and administration tasks relating to training and development activities and courses
• Co-ordinating internal and external events, including venue hire of our Education rooms
• Assisting staff with queries relating to training and keeping staff mandatory training guides up to date
• Acting as the first point of contract to visitors to the education centre and for telephone enquiries to the department
• Supporting events in the education centre, including planning tasks (arranging catering, room layout requests) as well as issuing training certificates
• Processing course registrations and bookings for study days, including using online booking systems.

To be successful within this role candidates must have a good level of education, as well as a knowledge of administrative processes and MS Office packages. Experience of working within a customer facing / service, or similar, role will also be required.

Due to the nature of this role there may be occasions where the postholder will be required to work outside of normal working hours to support education events, this may include evenings and weekends. Any instances will be agreed in advance, and we have a TOIL system in place to manage any extra hours worked.

Starting salary of £25,381, with opportunities to progress to £25,760.

Please note that the salary quoted is based on full time hours and will be pro-rata’d for part time posts. As a Charity with limited funds, it is usual practice for new starters to commence on the minimum of the salary band for the role. Exceptionally, and only for candidates demonstrating significant strengths relevant to the role, we may be able to negotiate on this.

We are a Disability Confident employer, and welcome applications from candidates with disabilities.

Arthur Rank Hospice Charity does not hold a sponsor license; therefore, we are unable to offer sponsorship to individuals who do not currently have the right to work in the UK, or that require sponsorship as a condition of an existing visa.

We are committed to inclusivity, respect, fairness, engagement and equality of opportunity for our patients and their families, our staff and trustees, our volunteers and our supporters. We value the strength that comes with difference and the positive contribution that diversity brings to our community. Therefore, candidates with a disability that meet the minimum criteria will be guaranteed an interview. We are also working to increase diversity throughout the organisation, and we particularly welcome applications from BAME people who are currently under-represented.

Arthur Rank Hospice Charity is committed to safeguarding and promoting the welfare of children, young people and adults who draw on care and support and expects all colleagues and volunteers to share this commitment