Field Services Technical Lead

United Utilities; Warrington; On-site; GBP 49,000; Full time

Job summary

Join a forward-thinking company as a Field Services Technical Lead, where you will manage a dedicated team focused on delivering exceptional customer service in meter reading and water efficiency. This role offers the chance to develop technical capabilities while ensuring operational excellence in a supportive environment. With a commitment to diversity and innovation, the company fosters a culture that values your contributions, providing a competitive salary and extensive benefits. If you're passionate about leading teams and making a positive impact, this is the perfect opportunity for you.

Benefits

26 days of annual leave

Competitive pension scheme

Performance-related bonus scheme

Comprehensive healthcare plan

Gym and wellness benefits

Employee Assistance Plan

Enhanced parental leave schemes

Qualifications

• Experience in leading teams and managing technical operations.
• Strong background in customer service and technical support.

Responsibilities

• Lead and manage a team of Customer Account Officers.
• Oversee technical aspects of meter reading and water efficiency.
• Analyze operational performance data and implement corrective actions.

Skills

Leadership

Technical Expertise in Meter Reading

Customer Service

Data Analysis

Education

Relevant Technical Qualification

Job description

Salary - £48,979.00

Work Type - Onsite

Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

United Utilities' (UU) purpose is to deliver great water for a stronger, greener, and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion, and innovation in our workplace, fostering a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values, and business model to fulfill our mission. By setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers, and communities. Whether working with a team that shares your vision or joining a network of peers with similar interests, you will find a welcoming and supportive organization to be part of.

We've got a lot to offer. You'll be part of a thriving FTSE 100 company and enjoy a range of core benefits reflecting your value and contribution.

Benefits

• 26 days of annual leave, increasing to 30 days after four years of service, plus 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% total, and life cover
• Up to 7.5% performance-related bonus scheme and recognition awards
• Comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefits with up to 25% off memberships and digital subscriptions
• Additional benefits including Best Doctors, Salary Finance, Wealth at Work courses, deals and discounts, EVolve Car Scheme, Employee Assistance Plan, mental health first aiders, ShareBuy, MORE Choices flexible benefits, and enhanced parental leave schemes

Job Purpose

The Field Services Technical Lead will manage and support Customer Account Officers, providing leadership and technical expertise in meter reading, simple meter exchanges, and water efficiency activities. You will champion all technical queries related to meter reading operations.

You will create a motivated team committed to delivering excellent customer service and ensuring all job requirements are met.

Accountabilities & Responsibilities

• Lead and manage a team of Customer Account Officers
• Develop technical capabilities in meter reading, simple meter exchanges, and water efficiency activities
• Oversee technical aspects of Meter Reading, Water Efficiency, and Meter Maintenance (including external screw-out/in exchanges and simple internal replacements)
• Participate in planning, technical input, training, and supervision of team members
• Analyze operational performance data, identify issues, and implement corrective actions within health and safety standards, escalating risks as needed
• Develop training documentation
• Handle escalated customer complaints requiring field visits