Call Center Agent - Uncapped Commission (Washington)

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 26,000; Full time

Job summary

An established industry player is seeking a Call Center Agent to join their dynamic sales team. This role offers a competitive starting salary with the potential for uncapped commission. Ideal candidates will possess excellent communication skills and a passion for helping customers enhance their digital experiences. With a focus on flexibility and work-life balance, this position allows you to schedule breaks and even work from home occasionally. Join a supportive team that values your career development and offers a range of benefits, including healthcare access and generous family leave. Don't miss this opportunity to build a rewarding career!

Benefits

Online GP Access

Paid Carer’s Leave

Family Leave

Discounts on EE & BT Products

Career Development Support

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare

Dental Insurance

Qualifications

• Confident talker with strong communication skills.
• Ability to build relationships and negotiate effectively.

Responsibilities

• Engage with customers over the phone to enhance their digital lives.
• Discuss and recommend suitable products based on customer needs.

Skills

Communication Skills

Sales Skills

Customer Service

Education

High School Diploma

Job description

Social network you want to login/join with:

Call Center Agent - Uncapped Commission (Washington), Sunderland

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Client:

EE

Location:

Sunderland, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Where: EE Gosforth -BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET

Full Time: Permanent

Salary: £25,087.00 rising to £25,684.00 after 8 months, plus uncapped commission

Why this job matters

If you’re a confident talker who enjoys asking questions and getting to know people, then this could be the role for you. Maybe you have a wealth of life experience and building relationships, or maybe negotiating mealtime meltdowns with your family is a daily occurrence. If so, you have transferable skills to succeed in a sales advisor role with EE. We’ll give you training on the rest so you’re ready to talk confidently about all our products and services.

We don’t do ‘hard sales’. The role involves talking to customers over the phone about how we can enhance their digital lives and discuss the right products for them. Why not use your skills and join our Sales Team in Tyneside or Gosforth.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss appointments or can look after your family in an emergency. This includes scheduling your own breaks, banking time, and occasional home working.

What’s in it for you?

• A great starting salary of £25,087.00 rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Online GP – Access to a GP via telephone or video 24/7 for you and your immediate family, fully funded by us.
• Market-leading paid carer’s leave, up to 2 weeks off for carers supporting family or friends who are disabled, ill, or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year.
• Discounts on EE & BT products including mobile and broadband, saving hundreds of pounds every year.
• Support to carve your own career path. We’re passionate about developing our people and supporting your career goals.
• Season Ticket Travel Loan – Funds to pay for your travel to and from work upfront.
• Volunteering days to give back to your community.
• Optional Private Healthcare and Dental to protect you and your family.

Alongside these benefits, we offer a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?