Customer Advisor

TN United Kingdom; Cirencester; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a leading company as a Customer Advisor, where you will have the opportunity to support customers and promote in-store offers. This role offers full training, a collaborative team environment, and various employee benefits, including a flexible benefits scheme and generous discounts.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift card for expecting or adopting parents

Flexible benefits scheme

Access to free, 24/7 counselling and support

Qualifications

• Full training is provided; looking for people who excel in a varied, fast-paced environment.
• Enjoy working as part of a team and promoting collaboration.
• Desire to be a proud brand ambassador for Boots.

Responsibilities

• Help customers by listening, answering questions, and giving advice.
• Promote in-store offers and ensure the store runs smoothly.
• Maintain a clean and presentable store environment.

Skills

Effective communication

Listening skills

Teamwork

Attention to detail

Job description

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Salary

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

About the role

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

You will work onsite and report into the Assistant or Store Manager. Your role could involve helping on the tills, advising customers, or working in our back shop. You will also:

1. Help our customers and put them at ease by listening, answering questions, giving advice on products, recommending items, or offering a basket — the little things that make a difference.
2. Promote our in-store offers and schemes to provide the best service to our customers.
3. Ensure the store runs smoothly by managing product displays, providing excellent service at the tills, or assisting with stock in the stock rooms.
4. Work with team members to maintain a clean and presentable store environment.
5. Receive award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills or experience needed to succeed:

1. Full training is provided; we are looking for people who excel in a varied, fast-paced environment.
2. Effective communication and listening skills.
3. Enjoy working as part of a team and promoting collaboration.
4. Attention to detail in customer interactions.
5. A desire to be a proud brand ambassador for Boots and help customers find the best products for them.

It would be great if you also have

These are desirable but not essential:

• Experience in customer care and service, though not mandatory.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and a gift card for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We offer additional benefits to suit you. Find out more at boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots and may be inaccurate.

Why Boots?

At Boots, we promote an inclusive environment where everyone can be themselves and reach their potential. We are proud to be an equal opportunity employer, embracing diversity and fostering a positive work environment. Together, we change for the better.

What's next?

If successful, you will be invited for an in-store interview within 14 days. We are open to discussing part-time or job share options during the application process. We also provide reasonable adjustments to support your application and interview process.