Scheduler

Trinity Fire & Security Systems; Abingdon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in safety and security is seeking a Scheduler to join their Abingdon office. This role involves coordinating appointments and ensuring excellent service delivery while working closely with field engineers. The ideal candidate will be customer-focused, organized, and eager to develop their skills within a supportive team environment.

Benefits

Flexible working hours

23 days of holiday plus bank holidays

Pension scheme

Life assurance

Employee Assistance Programme

Qualifications

• Positive attitude and solution-focused approach.
• Eager to grow and open to feedback.
• Ability to juggle priorities in a fast-paced environment.

Responsibilities

• Plan and schedule field engineer visits.
• Deliver excellent service through calls and emails.
• Collaborate with engineers and coordinators.

Skills

Customer Service

Organizational Skills

Problem Solving

Team Collaboration

Job description

Scheduler (Service Planner / Co-Ordinator)

Location: Abingdon

Salary:Competitive

At Trinity Fire & Security, we're more than just experts in safety and security—we’re a close-knit, supportive team that works together to protect what matters most to our customers. We're looking for friendly, proactive Schedulers to join our Abingdon office and play a key role in keeping our service running smoothly.

This is a great opportunity to join a workplace where teamwork, mutual support, and a shared sense of purpose are at the heart of everything we do. You’ll be welcomed into a collaborative environment where your voice matters, and your efforts make a real impact every single day.

What You’ll Be Doing

As a Scheduler, you’ll be the essential link between our customers and our field engineers—helping to coordinate appointments, resolve issues, and ensure we deliver on our promises.

You'll:

Plan and schedule field engineer visits, adapting quickly to changing customer needs.

Deliver excellent service, whether it’s a quick call or a detailed email—every interaction counts.

Collaborate closely with engineers, coordinators, and other team members to get the job done efficiently and effectively.

What We’re Looking For

At Trinity, we believe it’s not just about what you know, but how you work with others. We’re looking for someone who:

Loves helping others – you take pride in making customers feel heard and supported.

Is eager to grow – you’re curious, open to feedback, and ready to build your skills.

Thinks ahead – you can juggle priorities and stay organised in a fast-paced environment.

Brings a positive attitude – you’re solution-focused and always willing to lend a hand.

Why You’ll Love Working Here

A supportive and friendly team that values collaboration and communication.

Flexible working hours that help you balance work and life.

23 days of holiday (plus bank holidays).

Pension scheme and life assurance to support your future.

Access to an Employee Assistance Programme for your wellbeing.

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Security Vetting

It is an industry requirement that successful candidates undergo security vetting. Offers of employment are subject to satisfactory vetting and may be withdrawn if the required standards are not met.

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