Care Scheduler

TN United Kingdom; Burgess Hill; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading company in the home care sector is seeking a Scheduler to join their Chelford office. This full-time role involves coordinating schedules for clients and Care Professionals, ensuring high-quality service in the East Cheshire region. The ideal candidate will have experience in scheduling, strong IT skills, and a positive attitude, with responsibilities including managing schedules and building client relationships.

Qualifications

• Experience in scheduling roles within home care or logistics.
• Proficiency with IT systems and ability to learn new technologies.
• Must be a driver with own vehicle access.

Responsibilities

• Coordinate scheduling services for clients and Care Professionals.
• Respond promptly to schedule changes and maintain continuity of Care Professional visits.
• Build strong relationships with clients and Care Professionals.

Skills

Organizational skills

Communication skills

Attention to detail

Analytical skills

Interpersonal skills

Tools

Microsoft Office

Google Suite

CRM software

Job description

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Job Opportunity: Scheduler

We are currently recruiting for a Scheduler to join our team, responsible for coordinating scheduling services for clients and providing high-quality service in the East Cheshire region.

This is a full-time position based at our CQC Outstanding Chelford office near Macclesfield/Alderley Edge. Working hours are Monday to Friday, 9am - 5pm, with additional out-of-hours duties on a rotational on-call basis.

We offer a salary of £28,000. Additionally, on-call duties are compensated at £350 per week for a full week, and you will be eligible for a monthly bonus scheme.

Responsibilities:

1. Understand and develop effective and efficient schedules tailored to our clients and Care Professionals.
2. Prepare schedules considering travel time, holidays, training, cancellations, and templates.
3. Respond promptly to schedule changes and coordinate with relevant team members.
4. Match Care Professionals to new clients in collaboration with the Client Service Manager and Quality Team, including arranging introductions.
5. Ensure client schedules align with their needs, maintaining consistency with the same Care Professional and times each week when possible.
6. Maintain continuity of Care Professional visits to foster small, consistent teams.
7. Build strong relationships with clients and Care Professionals to ensure positive experiences.
8. Collaborate with the Care Team to resource and schedule new and existing care packages efficiently.
9. Work closely with the Client Services Manager, Quality Team, and Registered Care Manager to evaluate new client service inquiries and communicate reasons if services cannot be accommodated.
10. Maintain all client and Care Professional data in the electronic scheduling system.

Candidate Requirements:

1. Experience in scheduling roles within home care or similar fields like logistics.
2. Proficiency with IT systems, including Microsoft Office or Google Suite, and CRM software; ability to learn new technologies.
3. Must be a driver with own vehicle access.
4. Resilient, positive attitude with excellent communication skills.
5. Strong organizational and prioritization skills; ability to work calmly under pressure.
6. Team-oriented with interpersonal skills to build rapport quickly.
7. Attention to detail and ability to multitask effectively.
8. Logical, analytical, and able to work independently to meet deadlines.