IT Support Engineer

TieTalent; Chippenham; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A leading IT Solutions and Service Provider is seeking an IT Support Engineer to manage cloud and on-premises services. This hybrid role involves supporting users and assisting with infrastructure upgrades, offering a competitive salary and excellent benefits.

Benefits

25 Days holiday, increasing with service

Private Health and Life Insurance

Training plans aligned with your interests

Vendor certifications paid for with study support

Team socials, lunches, and company events

Latest hardware and software for work and personal use

Qualifications

• Experience with Microsoft 365, Azure, and Windows Server.
• Strong customer service skills, preferably in an MSP environment.
• Familiarity with IT security and networking.

Responsibilities

• Manage and administer cloud and on-premises platforms and services.
• Support users across various businesses.
• Assist with projects and infrastructure upgrades.

Skills

Microsoft 365

Azure

Windows 11

macOS

Windows Server

Intune

PowerShell

Active Directory

Networking

Customer service skills

Job description

About

IT Support Engineer

Position Details

• Role: IT Support Engineer (2nd Line)
• Location: Chippenham, UK
• Salary: £29,000 - £32,000 + Excellent Benefits
• Schedule: Hybrid (2 days onsite, 3 days remote)

Company Overview

A longstanding (20+ years) IT Solutions and Service Provider, partnering with leading tech vendors and supporting a high-profile customer base across the UK. Recognized as one of the best-rated MSPs nationwide.

Role Responsibilities

• Manage and administer cloud and on-premises platforms and services.
• Support users across various businesses.
• Assist with projects and infrastructure upgrades.
• Perform daily system checks and backups.

Key Skills

• Microsoft 365 (Teams, OneDrive, SharePoint)
• Azure, Entra ID
• Windows 11 and macOS
• Windows Server
• Intune
• PowerShell
• Active Directory, Group Policy
• Networking, Wi-Fi, IT Security
• Customer service skills (MSP experience desirable)

Benefits

• 25 Days holiday, increasing with service
• Private Health and Life Insurance
• Training plans aligned with your interests (Security, Cloud, Networking)
• Vendor certifications paid for with study support
• Team socials, lunches, and company events
• Latest hardware and software for work and personal use

Additional Skills (Nice-to-have)

• OneDrive
• Azure
• MacOS
• Windows Server
• InTune
• Powershell
• Active Directory
• Networking and Wi-Fi

Work Experience

• Systems Administrator
• System Engineer

Languages

• English