Receptionist

RBH; Aberdeen City; On-site; GBP 18,000 - 22,000; Part time

Job summary

Join a leading hospitality company as a Part-Time Receptionist at the Hilton Aberdeen TECA. This role involves creating a welcoming environment for guests, managing check-ins and check-outs, and ensuring memorable experiences through excellent service. You'll be part of a dynamic team, contributing to a vibrant atmosphere while enjoying a range of employee benefits.

Benefits

Discounted hotel room rates

Enhanced Maternity leave

Course Sponsorship

30% F&B discount

Refer a Friend scheme

Flexible working arrangements

Life Insurance

Free meals on duty

Qualifications

• A people person with a knack for making connections.
• Detail-focused and organized.

Responsibilities

• Handle check-ins, check-outs, and guest requests.
• Provide local knowledge and recommendations.

Skills

Communication

Problem Solving

Multitasking

Detail-oriented

Job description

JOIN US

At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey.

OUR HOTEL

We are currently looking for a Part-Time Receptionist to join our Front Office Team at the Hilton Aberdeen TECA. The successful applicant will have a positive ‘can-do' attitude, be passionate about providing excellent service, and show that they care.

Your role as a Receptionist will see you working at the Hilton Aberdeen on the site of The Event Complex Aberdeen (TECA). The 200-bedroom Hilton Hotel on the site of the Aberdeen Exhibition and Conference Centre hosts Quarter House Bar & Grill, Flight Path, the only Executive Lounge in Aberdeen, and Devona Spa & Leisure.

Our Benefits

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty, saving you over £1000 per year

And much more!

A Day in the Life of a Receptionist at Our Hotel

• Be the first smile guests see and the friendly voice they remember, creating a warm welcome that sets the tone for their stay!
• Handle check-ins, check-outs, and everything in between with efficiency, making every guest feel like a VIP.
• Become the local expert, ready to dish out the best spots for brunch, hidden gems, and must-see sights to elevate the guest experience.
• Master the art of multitasking: from answering calls and managing bookings to handling guest requests—all with a positive vibe.
• Keep the front desk looking sharp and organized, setting up a welcoming space that feels like home.
• Coordinate seamlessly with housekeeping and maintenance, ensuring rooms are ready and requests are met without a hitch.
• Surprise and delight guests by going above and beyond with thoughtful touches and personal service, making their stay memorable.

What We Need From You

• A people person with a knack for making connections and creating memorable guest experiences.
• Great communication skills, effortlessly handling guest inquiries, coordinating with the team, and sharing local knowledge.
• Detail-focused and organized, ensuring every reservation, request, and check-out goes off without a hitch.
• A quick thinker who loves to solve problems and keep things running smoothly, even when it’s busy.
• A team player with a flexible, ready-to-help attitude, keeping the good vibes rolling across departments.
• High energy and adaptable, thriving in a lively, fast-paced setting where no two days are the same.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.