New Business & Customer Service Representative

TN United Kingdom; Liverpool City Region; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading company in the insurance sector is seeking a New Business & Customer Service Representative in Merseyside. The role involves quoting new business inquiries, maintaining client relationships, and providing exceptional customer service. The company values diversity and offers comprehensive training, competitive pay, and a supportive work environment. With enhanced annual leave and wellbeing services, this position is ideal for candidates with a positive attitude and strong communication skills.

Benefits

Enhanced annual leave starting at 31 days

Enhanced paternity and maternity pay

Wellbeing services including free counselling

Life assurance

Flexible benefits

Recognition programs

Social events

Employee engagement initiatives

Qualifications

• Experience in customer service roles.
• Knowledge of insurance or financial services.

Responsibilities

• Quoting and closing new business inquiries.
• Building and maintaining client relationships.
• Handling sensitive information following data protection principles.

Skills

Positive attitude

Excellent communication skills

High accuracy and attention to detail

Ability to work in a fast-paced environment

Multitasking and time management skills

Patience and empathy

Customer service expertise

Confident telephone manner

Experience in Insurance or Financial Services Industry

Job description

Job Title: New Business & Customer Service Representative, Merseyside

Client:

Bluetownonline

Location:

Merseyside, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

a01b3e8e2cd6

Job Views:

2

Posted:

15.05.2025

Expiry Date:

29.06.2025

Job Description:

Role: New Business & Customer Service Representative

Location: Formby

Salary: £25,877 – £27,515 plus up to £2,000 performance bonus annually, once established in the role.

Working hours: 37.5 hours/week, Monday to Friday, 9:00am – 5:30pm, including 1 in 3 Saturdays (09:00am – 12:30pm).

Responsibilities include:

• Quoting and closing new business inquiries
• Building and maintaining client relationships
• Amending customer policies, payments, and schedules
• Working towards individual and team targets
• Handling sensitive information following data protection principles
• Adhering to FCA guidelines
• Providing professional service and promoting the brand positively

Candidate Skills:

• Positive attitude
• Excellent communication skills
• High accuracy and attention to detail
• Ability to work in a fast-paced environment
• Multitasking and time management skills
• Patience and empathy
• Customer service expertise with confident telephone manner
• Experience in Insurance or Financial Services Industry

About Acorn Insurance:

With over 40 years' experience, Acorn Insurance specializes in motor insurance across the UK, serving over 50,000 customers with tailored policies. We provide comprehensive training, FCA-regulated industry knowledge, and tools for career growth.

We value diversity and foster an inclusive culture. As a Disability Confident Level 1 and 2 employer, we ensure accessibility and inclusivity for all employees.

Recognized as a Great Place to Work for 2024/5, we emphasize a welcoming, supportive atmosphere and have ambitious plans for 2025.

• Enhanced annual leave starting at 31 days, up to 35 days including bank holidays
• Enhanced paternity and maternity pay
• Wellbeing services including free counselling, CBT, and mental health support
• Life assurance, flexible benefits, and charity donation options
• Recognition programs, social events, and employee engagement initiatives

Additional Notes:

• Roles are subject to DBS and financial checks; offers are conditional pending satisfactory completion.
• Applicants must have at least one year remaining on their visa; sponsorship is not provided.
• We consider candidates with experience as Customer Service Administrator, Client Support, Sales Support, and related roles.